The Gold Coast's natural and built environment encourages residents and visitors to engage in an active lifestyle, forming a strong part of our city's culture.Our world-class venues cater to a myriad of activities, from community based recreational activities and championships, through to major international events and high performance training camps.City of Gold Coast Major Venues:o Carrara Indoor Sports Stadiumo Coomera Indoor Sports Centreo Gold Coast Aquatic Centreo Gold Coast Cycle Centreo Gold Coast Sports and Leisure Centreo Gold Coast Sports Precincto Palm Beach Aquatic Centreo Pimpama Sports Hub Aquatic Centreo Runaway Bay Indoor Stadiumo Upper Coomera Aquatic Centre

Sourcing, contracting, monitoring and allocating inventory consisting of over 140,000 room nights across more than 170 accommodation operators in accordance with contracted agreement terms.Overseeing accommodation requirements in all GC2018 event cities including Gold Coast, Brisbane, Cairns and Townsville for over 7,000 Games constituents;o Royalty, Dignitaries and Ministers of the Commonwealtho Commonwealth Games Federation and Future Host City Observer Programmeo Commonwealth Games Associations (71 nations)o International Federations of Sport and Technical Officialso GC2018 Sponsor Familyo Accredited Media (including Broadcasters and Press)o Workforce, Contractors, Volunteers and GC2018 Delivery PartnersManaging all aspects of the Accommodation Contact Centre developing team member roles, responsibilities, processes, policies, tasks and duties.Recruiting, rostering, training, motivating and leading a team of twelve ensuring the successful delivery of the Accommodation Contact Centre’s 24/7 Games time operation. Assisting with departmental objectives including;o Strategic and workforce planning,o Project management and policy developmento Financial and budget managemento System procurement, testing and implementationo Destination and industry communicationo Internal and external stakeholder engagemento Games time operational deliveryo Team recruitment, management and dissolutiono Legacy reporting requirements and dissolution processes post-Games

Successfully fulfilling the duties of both a Revenue and Reservations Manager after the unexpected departure of the former Revenue Manager. I was required to prepare daily revenue reports and present data to the executive management committee. Duties included;o Managing all planning and operational aspects of the hotel reservations departmento Managing the reservations sales process and maximising yield opportunitieso Managing room inventory, rate distribution, trade agreements and sales incentiveso Maintaining a working knowledge of the hotel’s facilities, identifying guest requirementso Monitoring VIPs and return guests such as in-house spend, preferences and special occasionso Achieving service levels that met and exceeded expectations of key stakeholderso Monitoring sources of business and distribution channels, ensuring accurate representationo Identifying trends, preparing reports and presenting to the executive management committee

Identifying a niche market within the accommodation industry and conducting relevant planning to establish a successful contact centre that specialises in providing after-hours answering and reservation services to hotels, resorts and tourist parks nationwide. Duties included;o Managing all planning and operational aspects within a small business enterpriseo Complying with government legislation and licensing across all relevant areaso Liaising with lenders, suppliers and business professionals as requiredo Developing and implementing sales and marketing strategieso Maintaining positive relationships with potential and existing clientso Preparing financial ledgers, budgets, statements, invoices and payrollo Advertising career opportunities and recruiting suitable candidateso Providing ongoing mentoring, training, support and information to employeeso Developing all in-house database systems, procedures and policies

Transformed an inefficient call centre with low morale into an organised and focused reservations team. Within my first month as Team Leader, the Central Reservations department achieved a record $1million in gross sales. Duties included;o Processing reservation and general enquiries for over 130 hotels, resorts and apartmentso Implementing sales techniques and converting enquiries to achieve targetso Maintaining a strong focus on team member learning and developmento Monitoring team member customer service and conflict resolution techniqueso Facilitating delivery of reservation confirmations, payment reminders and overdue accountso Encouraging team members to achieve set daily, weekly and quarterly targetso Developing and implementing policies and procedureso Preparing individual and departmental statistical reportso Preparing and conducting weekly team meetingso Arranging travel itineraries for promotional prize-winnerso Short listing and interviewing applicants