As an Account Manager, I serve as the primary contact for clients, fostering strong relationships and ensuring their needs are met. I collaborate with internal teams to deliver customized solutions that contribute to business growth and use JIRA to efficiently manage tasks, ensuring prompt responses to client requests.

Full-time employee. Indefinite contract.

My primary role was to assist customers, address inquiries, resolve betting issues, and ensure a positive user experience. Additionally, I validated customer documents for age verification and KYC compliance, adhering to Safer Gambling criteria. This involved assessing account activity for responsible gambling practices and managing account operations according to safety and regulatory standards.

Responsible for presenting the Mercos e-commerce system, negotiating and closing contracts with qualified customers and focusing on providing excellent service to the most valuable clients in the company. This involved building strong relationships and obtaining continuous feedback for positive changes.

In this previous role, I managed external sales in Espírito Santo, built a portfolio of over 100 customers in three months, and received recognition at district, regional, and national levels. This involved specific knowledge of prospecting and negotiation, as well as building strong customer relationships to collect feedback for positive process changes.

Responsible for managing client relations for Autoestrada, a Bogotá-based branch of Autoglass. Tasks included prospecting new clients, handling registrations, opening service requests, and providing ongoing updates. I communicated exclusively in Spanish, tailoring all interactions to the target audience.

I taught History and Portuguese in this role.

I taught History and Portuguese in this role.

Responsible for organizing and preserving museum artifacts, and conducting guided tours for visitors.