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M Ishfaq Email & Phone Number

Senior Director ACD and Contact Centre Reporting - Global Deployment and Engineering at Afiniti
Location: Lahore District, Punjab, Pakistan 8 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Afiniti
Role
Senior Director ACD and Contact Centre Reporting - Global Deployment and Engineering
Location
Lahore District, Punjab, Pakistan
Company size
1377 employees

Who is M Ishfaq? Overview

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M Ishfaq is listed as Senior Director ACD and Contact Centre Reporting - Global Deployment and Engineering at Afiniti, a company with 1377 employees, based in Lahore District, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for M Ishfaq.

M Ishfaq previously worked as Senior Director ACD/Contact Centre Reporting - Global Deployment & Engineering at Afiniti and Director ACD/Contact Centre Reporting - Global Deployment & Engineering at Afiniti. M Ishfaq holds Bachelor Of Computer Science Engineering from University Of Engineering And Technology, Lahore.

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Afiniti

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Profile bio

About M Ishfaq

An engineering graduate, with well-rounded eleven plus years’ experience in technical / strategic program implementation on enterprise level, detail planning / scheduling, execution of day to day tasks for smooth business operations. My ability of optimized use of resources in business operations, by implement changes if and when required creates room in organization environment with flexibility towards new ideas. Have developed skills to handle multiple tasks and familiarity with most reporting software’s / operating systems. I consider myself an enterprise leader with abilities to lead in cross-cultural teams towards achievement of pre-defined goals and practices. My niche, as I would put it is ‘knowledge engineering’, whereby I identify areas of business stagnation/ gap causing risk in services and then devise strategies to implement solutions centric approach that would promote growth internally / externally in the organization.

Current workplace

M Ishfaq's current company

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Afiniti
Afiniti
Senior Director ACD and Contact Centre Reporting - Global Deployment and Engineering
Lahore, PK
Website
afiniti.com
Employees
1377
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Company profile
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8 roles · 19 years

M Ishfaq work experience

A career timeline built from the work history available for this profile.

Senior Director Acd And Contact Centre Reporting - Global Deployment And Engineering

Afiniti

Lahore, PK

Senior Director Acd/Contact Centre Reporting - Global Deployment & Engineering

Current
Afiniti

United States

  • Lead Global Deployment Team for ACD Operational Reporting
  • Lead Client Workshops & Planning Meetings
  • Architect for Cloud Reporting
  • Design & Drive Cloud Reporting Development
  • Direct, review, and approve product design and changes
  • Design Reporting Solutions acceptable to clients
Dec 2022 - Present

Director Acd/Contact Centre Reporting - Global Deployment & Engineering

Afiniti

United States

  • Lead Global Deployment Team for ACD Operational Reporting
  • Lead Client Workshops & Planning Meetings
  • Direct, review, and approve product design and changes
  • Design Reporting Solutions acceptable to clients
  • Leading the team to manage operations globally
  • Maintain end-to-end relationship with Clients and Vendors during program scoping & discovery.
Jan 2021 - Jan 2023

Solutions Architect - Global Deployment & Engineering

Afiniti

United States

  • Strategic Planning and Lead of large-scale platform integrations, testing, and implementation (Web Services, API, AES etc).
  • Functional Lead for global operational & reporting.
  • Maintain end-to-end relationship with Clients and Vendors during program scoping & discovery.
  • Translate business needs into technical requirements and participate in designing solutions with teams (database, Web ser-vices, ETL, CRM), program planning, implementation, launch, and developmental collaboration.
  • Facilitate for initiation of new product implementations / features, UAT and post implementation verifications.
  • Work in collaboration with cross-functional teams (PMO, QA, Infra, DBA, ETL, AI, BA, CS and Information security) to facilitate for smooth and timely completion of product enhancements & projects execution.
2017 - 2021 ~4 yrs

System Integration Consultant - Afiniti

Afiniti

United States

  • Strategic Planning and Lead of large-scale platform integrations, testing, and implementation (Web Services, API, AES etc).
  • Functional Lead for global operational & reporting.
  • Maintain end-to-end relationship with Clients and Vendors during program scoping & discovery.
  • Translate business needs into technical requirements and participate in designing solutions with teams (database, Web ser-vices, ETL, CRM), program planning, implementation, launch, and developmental collaboration.
  • Facilitate for initiation of new product implementations / features, UAT and post implementation verifications.
  • Work in collaboration with cross-functional teams (PMO, QA, Infra, DBA, ETL, AI, BA, CS and Information security) to facilitate for smooth and timely completion of product enhancements & projects execution.
2013 - 2017 ~4 yrs

Principal Software Engineer - Satmap Reporting

Afiniti

United States

  • Functional Lead for global operational & reporting.
  • Maintain end-to-end relationship with Clients and Vendors during program scoping & discovery.
  • Translate business needs into technical requirements and participate in designing solutions with teams (database, Web ser-vices, ETL, CRM), program planning, implementation, launch, and developmental collaboration.
  • Work in collaboration with cross-functional teams (PMO, QA, Infra, DBA, ETL, AI, BA, CS and Information security) to facil-itate for smooth and timely completion of product enhancements & projects execution.
  • Actively monitor / review programs progress with its report challenges and risks for relevant stakeholders to ensure timely decision making or intervention where ever is required.
  • Support Sales and Business Development teams for workshops at different stages of client engagement. Provide plat-form demonstrations and training to internal teams plus new clients.
2010 - 2013 ~3 yrs

Software Engineer

Afiniti
  • Lead deployment engineer for inbound call center operations.
  • Work in collaboration with cross-functional teams (PMO, QA, Infra, DBA, ETL, AI, BA, CS and Information security) to facil-itate for smooth and timely completion of product enhancements & projects execution.
  • Actively monitor / review programs progress with its report challenges and risks for relevant stakeholders to ensure timely decision making or intervention where ever is required.
  • Support Sales and Business Development teams for workshops at different stages of client engagement. Provide plat-form demonstrations and training to internal teams plus new clients.
  • Manage the day-to-day operations of the Technical Services teams.
  • Develop processes for troubleshooting, day to day operations of L1 /L2 support team.
Feb 2009 - Mar 2010

Software Engineer

Trg | Tech
  • Functional lead for outbound operations.
  • Client engagement for business scoping & requirement gathering.
  • Developing solutions based on client requirements & industry needs.
  • Manage day-to-day operations of the technical support.
  • Generate reports for day end / month end operations for sales, retentions, upsells & reconciliation.
  • Design & implemented the first reporting architecture for outbound campaigns
2007 - 2009 ~2 yrs
Team & coworkers

Colleagues at Afiniti

Other employees you can reach at afiniti.com. View company contacts for 1377 employees →

MW Muhammad Waqas Muhammad Waqas Colleague at Afiniti Lahore District, Punjab, Pakistan, Pakistan View → WA Wajiha Abid Wajiha Abid Colleague at Afiniti Karāchi, Sindh, Pakistan, Pakistan View → KA Khubaib Ahmed Khubaib Ahmed Colleague at Afiniti Karāchi, Sindh, Pakistan, Pakistan View → MA Muhammet Ali Öztürk Muhammet Ali Öztürk Colleague at Afiniti Istanbul, Istanbul, Türkiye, Turkey View → DK David Kroner David Kroner Colleague at Afiniti New York City Metropolitan Area, United States View → AH Afzaal Hussain Afzaal Hussain Colleague at Afiniti Rawalpindi, Punjab, Pakistan, Pakistan View → HB Hüseyin Bağci Hüseyin Bağci Colleague at Afiniti Istanbul, Türkiye, Turkey View → AA Aliha Ali Aliha Ali Colleague at Afiniti Kadıköy, Istanbul, Türkiye, Turkey View → MP Monica Patino Monica Patino Colleague at Afiniti West Palm Beach, Florida, United States, United States View → AR Abdul Rehman , Acca Member Abdul Rehman , Acca Member Colleague at Afiniti Karāchi, Sindh, Pakistan, Pakistan View →
2 education records

M Ishfaq education

Education record

Gc University Lahore
FAQ

Frequently asked questions about M Ishfaq

Quick answers generated from the profile data available on this page.

What company does M Ishfaq work for?

M Ishfaq works for Afiniti.

What is M Ishfaq's role at Afiniti?

M Ishfaq is listed as Senior Director ACD and Contact Centre Reporting - Global Deployment and Engineering at Afiniti.

Where is M Ishfaq based?

M Ishfaq is based in Lahore District, Punjab, Pakistan while working with Afiniti.

What companies has M Ishfaq worked for?

M Ishfaq has worked for Afiniti and Trg | Tech.

Who are M Ishfaq's colleagues at Afiniti?

M Ishfaq's colleagues at Afiniti include Muhammad Waqas, Wajiha Abid, Khubaib Ahmed, Muhammet Ali Öztürk, and David Kroner.

How can I contact M Ishfaq?

You can use AeroLeads to view verified contact signals for M Ishfaq at Afiniti, including work email, phone, and LinkedIn data when available.

What schools did M Ishfaq attend?

M Ishfaq holds Bachelor Of Computer Science Engineering from University Of Engineering And Technology, Lahore.

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