M. J. Email and Phone Number

Same as below

• Perform preventative/predictive maintenance of equipment • Assist with basic electronics/Programmable Logic Controllers troubleshooting• Maintain and troubleshoot electrical, mechanical, and pneumatic system problems related to all Material Handling Equipment (MHE) and Robotics (ie. Conveyors, motors, photo eyes, relays, proximity sensors, solenoids, MDRs, motor starters, tachs, etc.) in Amazon Robotics fulfillment center(s).• Resolve complex and escalated issues impacting the… Show more • Perform preventative/predictive maintenance of equipment • Assist with basic electronics/Programmable Logic Controllers troubleshooting• Maintain and troubleshoot electrical, mechanical, and pneumatic system problems related to all Material Handling Equipment (MHE) and Robotics (ie. Conveyors, motors, photo eyes, relays, proximity sensors, solenoids, MDRs, motor starters, tachs, etc.) in Amazon Robotics fulfillment center(s).• Resolve complex and escalated issues impacting the operation of the Amazon Robotics floors: faulted/ inoperable robots, spills, fallen or faulted pods, damaged/ missing fiducials, activated e-stops, firmware updates, diagnostics, etc.• Conduct maintenance and basic troubleshooting of robotics and robotic work cells• Track and store department inventory, including spare parts• Assist in mentoring junior technicians by providing guidance and directions to help them develop their skill set Show less

• Maintain and troubleshoot electrical, mechanical, and pneumatic system problems related to all Material Handling Equipment (MHE) and Robotics (ie. Conveyors, motors, photo eyes, relays, proximity sensors, solenoids, MDRs, motor starters, tachs, etc.) in Amazon Robotics fulfillment center(s).• Resolve complex and escalated issues impacting the operation of the Amazon Robotics floors: faulted/ inoperable robots, spills, fallen or faulted pods, damaged/ missing fiducials, activated… Show more • Maintain and troubleshoot electrical, mechanical, and pneumatic system problems related to all Material Handling Equipment (MHE) and Robotics (ie. Conveyors, motors, photo eyes, relays, proximity sensors, solenoids, MDRs, motor starters, tachs, etc.) in Amazon Robotics fulfillment center(s).• Resolve complex and escalated issues impacting the operation of the Amazon Robotics floors: faulted/ inoperable robots, spills, fallen or faulted pods, damaged/ missing fiducials, activated e-stops, firmware updates, diagnostics, etc.• Assist with basic electronics/Programmable Logic Controllers troubleshooting. Show less

Outbound ShipdockAmazon Robotics Fulfillment Center▪ AR Induct - Amazon Robotics outbound sort associate.

▪ Played a pivotal role in optimizing Decision Desk role by developing new processes, data-driven reporting, and technology enhancements through UAT testing and innovative thinking. ▪ Leveraged deep expertise on Compliance and Risk to serve as point of contact for complex questions regarding processes, procedures and investor Guides. ▪ Improved efficacity of processing, sales, underwriting, and corporate trainers by developing training and workshops. ▪ Process loan rollback… Show more ▪ Played a pivotal role in optimizing Decision Desk role by developing new processes, data-driven reporting, and technology enhancements through UAT testing and innovative thinking. ▪ Leveraged deep expertise on Compliance and Risk to serve as point of contact for complex questions regarding processes, procedures and investor Guides. ▪ Improved efficacity of processing, sales, underwriting, and corporate trainers by developing training and workshops. ▪ Process loan rollback requests, rate change, loan lock requests, refunds, and final disposition requests. Show less

▪ Reviewed discrepancies, validated and corrected loan data between system, AUS findings, and loan documents. ▪ Thoroughly reviewed loan data to facilitate regulatory/compliance (Predatory Lending, MDIA, TRID Variance, TILA, HOEPA, QM/ATR, State, and Investor) testing.

▪ Project manager for all major department projects and mortgage portfolio sales.▪ Provided a framework for delivery of services by creating, organizing and maintaining the policies and procedures library.▪ Coordinated calls, onsite visits, walk through, meetings, and seminars with external/internal auditors and investors.▪ Created monthly meetings with each member of the Mortgage Servicing management team and a departmental Issues Log to track all open/pending issues to resolution… Show more ▪ Project manager for all major department projects and mortgage portfolio sales.▪ Provided a framework for delivery of services by creating, organizing and maintaining the policies and procedures library.▪ Coordinated calls, onsite visits, walk through, meetings, and seminars with external/internal auditors and investors.▪ Created monthly meetings with each member of the Mortgage Servicing management team and a departmental Issues Log to track all open/pending issues to resolution through monitoring of Action Plans.▪ Performed review of audit responses from each department for responsiveness to audit item – communicate any concerns to manager (prior to communicating with external QC vendor and/or 3rd party requestor).▪ Reviewed all preliminary final audit reports for Mortgage Servicing and prepared rebuttals if needed.▪ Facilitated management decision-making by providing monthly status report on items handled, open items, and completed items.▪ Trained external QC vendor to use various systems and assist them with navigation and IT issues. Show less

▪ Assistant dispatcher (reporting, creating weekly schedule, assigning driver routes, debriefing with Amazon, locating drivers, checking out drivers at end of shift, closing station, etc.).***Managed a team of 30-40 part-time delivery drivers, and assisted managing a team of 50-60 full-time delivery drivers▪ Rescued/assisted drivers whom are experiencing difficulty on their routes.▪ Coordinated vehicle maintenance and repairs.▪ Scanned, sorted, and delivered Amazon Prime… Show more ▪ Assistant dispatcher (reporting, creating weekly schedule, assigning driver routes, debriefing with Amazon, locating drivers, checking out drivers at end of shift, closing station, etc.).***Managed a team of 30-40 part-time delivery drivers, and assisted managing a team of 50-60 full-time delivery drivers▪ Rescued/assisted drivers whom are experiencing difficulty on their routes.▪ Coordinated vehicle maintenance and repairs.▪ Scanned, sorted, and delivered Amazon Prime packages to customers. Show less

▪ Audited documents for compliance and adherence to internal and vendor guidelines▪ Reviewed and executed foreclosure sale documents on behalf of the company▪ Attended court hearings and provided corporate attorneys with support▪ Maintained reports for case management system (CaseAware) on a daily basis▪ Served as IT personnel for department: troubleshooting equipment, installing software, and mapping

▪ Served as department expert and main point of contact for mortgage insurance, servicing, trustee loans, fraud, and performing loans mortgage loan servicing violations.▪ Project coordination for the following projects: process improvements and implementations, UAT testing, and software development.▪ Conducted weekly conference calls with servicers and vendors to review servicing violations and repurchases.▪ Leveraged advanced Excel and Access to create data-driven reports for… Show more ▪ Served as department expert and main point of contact for mortgage insurance, servicing, trustee loans, fraud, and performing loans mortgage loan servicing violations.▪ Project coordination for the following projects: process improvements and implementations, UAT testing, and software development.▪ Conducted weekly conference calls with servicers and vendors to review servicing violations and repurchases.▪ Leveraged advanced Excel and Access to create data-driven reports for manager and directors.▪ Analyzed loans using various systems to process repurchases and remedy payments for servicing violations.▪ Created department New Hire Onboarding program, participated in panel interviews for new hires/contractors, and trained new and/or existing employees on processes, procedures, and new technology platforms and enhancements.▪ Assisted business unit in implementing plans and processes and identifying areas of improvement.▪ Implemented and monitored quality control processes to ensure that baseline processes and results follow company standards and policies. Show less

▪ Analyzed loss mitigation settlement documents for accuracy and compliance with Freddie Mac guidelines▪ Assisted external customers with technical support for our vendor applications (navigation, how to, reset passwords, information retrieval).▪ Processed loan cancellations and reconciled incomplete loans.▪ Performed basic analysis and reporting functions.▪ Assisted management with identifying areas of improvement.▪ Implemented and monitored quality control processes to… Show more ▪ Analyzed loss mitigation settlement documents for accuracy and compliance with Freddie Mac guidelines▪ Assisted external customers with technical support for our vendor applications (navigation, how to, reset passwords, information retrieval).▪ Processed loan cancellations and reconciled incomplete loans.▪ Performed basic analysis and reporting functions.▪ Assisted management with identifying areas of improvement.▪ Implemented and monitored quality control processes to ensure that baseline processes and results are in compliance with company standards and policies. Show less

▪ Managed the online banking initiated customer questions/ complaints▪ Reconciled general ledger for department weekly, and monthly▪ Analyzed delinquent loans to recommend for charge- off or foreclosure.▪ Analyzed and balancing mortgage escrow accounts in preparation for claims filing and submit default and MI claims▪ Payment processing for property preservation fees, HOA dues, taxes, insurance▪ Created End of the month default reporting for all investors and mortgage… Show more ▪ Managed the online banking initiated customer questions/ complaints▪ Reconciled general ledger for department weekly, and monthly▪ Analyzed delinquent loans to recommend for charge- off or foreclosure.▪ Analyzed and balancing mortgage escrow accounts in preparation for claims filing and submit default and MI claims▪ Payment processing for property preservation fees, HOA dues, taxes, insurance▪ Created End of the month default reporting for all investors and mortgage insurance companies▪ Performed quality control audit of coworkers’ work Show less

▪ Researched liens, correcting liens, processing payoffs, and recording legal documents in land records▪ Requested and correcting VA Title Polices and Deeds of Trusts/Mortgages for investor loan sale pools▪ Submitted government loans to obtain loan guaranty and mortgage insurance certifications▪ Responsible for submitting title claims and creating a procedure for the process▪ Performed skip trace functions to find members, title companies, and sellers to execute legal… Show more ▪ Researched liens, correcting liens, processing payoffs, and recording legal documents in land records▪ Requested and correcting VA Title Polices and Deeds of Trusts/Mortgages for investor loan sale pools▪ Submitted government loans to obtain loan guaranty and mortgage insurance certifications▪ Responsible for submitting title claims and creating a procedure for the process▪ Performed skip trace functions to find members, title companies, and sellers to execute legal documents▪ Acting Senior Mortgage Document & Insurance Guaranty Processor Show less

▪ Completed post closing audit review of FHA, VA, Conventional, Jumbo, Refinances, and Equity loans for completeness and accuracy, validity, and compliance and correcting them as needed▪ Submitted loans to VA and FHA to obtain loan guaranty and mortgage insurance certifications▪ Processed loan payoffs and recording lien releases▪ Created procedures for several processes to be published on departments SharePoint and in training manuals▪ Trained other co-workers on new processes… Show more ▪ Completed post closing audit review of FHA, VA, Conventional, Jumbo, Refinances, and Equity loans for completeness and accuracy, validity, and compliance and correcting them as needed▪ Submitted loans to VA and FHA to obtain loan guaranty and mortgage insurance certifications▪ Processed loan payoffs and recording lien releases▪ Created procedures for several processes to be published on departments SharePoint and in training manuals▪ Trained other co-workers on new processes and providing second level review of trainees’ files Show less