At YASH Technologies, our team specializes in delivering IT service solutions, capitalizing on a robust foundation in technical support and IT operations. My role as a Senior Consultant focuses on optimizing infrastructure and enhancing service quality, grounded in ITIL principles. Through collaboration, we've enabled clients across diverse industries to bolster their IT frameworks and achieve strategic objectives.With certifications in ITIL and Microsoft solutions, I contribute to projects that harness the power of cloud computing, particularly Microsoft Azure and Hybrid environment. My professional journey is marked by a commitment to continuous learning, ensuring that our clients benefit from cutting-edge solutions and a customer-centric approach. We take pride in fostering an environment of excellence, teamwork, and trust, which resonates through the successful outcomes of our client engagements.
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ConsultantYash Technologies Sep 2018 - Jun 2022Bengaluru Area, India -
System Engineer IiEncore Capital Group Jan 2017 - May 2018Gurgaon, Haryana, India -
Senior Technical AnalystSunrise E-Support Pvt Ltd, Sep 2015 - Jan 2017Gurgaon, Haryana, India
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Network Operations EngineerCampuseai Consortium Aug 2014 - Sep 2015Gurgaon, IndiaWorking as a NOC System Engineer. Primary roles includes Monitoring, Event management, Incident and Change Management. Experties in Networking, Linux and VMware Administration. -
Technical Support EngineerArvato India Mar 2014 - Jul 2014Gurgaon, IndiaProviding L1 telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers and various software applications (Windows, VMware, Networking, Exchange and Active Directory etc.). * Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact. * Trouble shooting on Unix/Linux and Windows Environment.* Applying diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures. -
Noc EngineerHewlett-Packard Jun 2008 - Jan 2009Bengaluru Area, India
Frequently Asked Questions about M K Uma
What is M K Uma's role at the current company?
M K Uma's current role is IT Delivery lead| Dc-Ops Team Lead | PMP | CSM | ITIL V3 | MCSA | Azure Administrator | O365 SME | Global Command Centre Lead | Major Incident Management | Resource Management | Transition | Project Management |.
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