Mohammad Kayed Email & Phone Number

Lisbon, Portugal

Amman, Jordan

▪ Facilitating cisco partner Quality Assurance goals daily, responsible for ensuring collaboration standards, SLAs and KPIs are met.▪ Highest technical point of escalation within the team organizational tree and part of the managerial structure chain, customer satisfaction oriented; setting, and exceeding, customers’ expectations.▪ Opening Lead engagements when there is a sales opportunity for the customer and communicating with the Account Team.▪ Direct communication channel with the escalation teams and other theaters and technologies, submitting product feedback and interlocking with the Business Unit, addressing trending issues and priorities, engaging with developers including submitting and addressing defects for product improvement.▪ Coordinating shifts, team load and case distribution, conflict resolution and team resource management for maintaining smooth daily operations for a team of over 100 engineers.▪ Fully involved with the hiring process, talent scouting through the incubator program, conducting interviews, providing training, performing evaluations, planning life cycle, scheduling marketplace opportunities, and reporting Technical Gap Analysis.

Amman, Jordan

▪ Provide technical diagnosis, troubleshooting information, workarounds and root cause analysis▪ Provide customer escalation analysis and leveraging data to drive further improvements in the platform.▪ Documents cases, recommendations, and resolutions clearly to the customers, takes ownership of escalated cases from less senior engineers.▪ Work on development plans and assist the new engineers.▪ Provide training for the team.

Amman Governorate, Jordan

▪ Troubleshooting software and platform issues for the below products and their virtual counterparts, addressing architecture concerns and Linux system-related problems, such as CPU, memory, database structures incorporated therein, analyzing network traffic patterns and behaviors via packet captures.▪ Cisco Firepower Thread Defense Devices (1K, 2K, 4K, 9K series appliances).▪ Cisco Firewalls (ASA, FTD, Zone Based, as well as legacies): Nat, Access rules, routing, connectivity/network issues and protocol inspection, failover and cluster.▪ Cisco Sourcefire/Firepower IPS solutions (snort, Sourcefire modules, 7K and 8K/AMP series appliances), geolocation, VDB, URL filtering, application identification, SSL decryption, identity, direct access and communication with TALOS, malware detection, vulnerability mitigation.▪ Centralized management solutions for the above such as CSM and FMC.▪ Interoperability and integration of all the above with other components and products.▪ Advanced network design and troubleshooting skills for LAN and WAN, including mainly routing protocols, i.e. OSPF, BGP, EIGRP, etc.▪ Integrate Microsoft active directory (LDAP) into Firewall for identity awareness and user authentication.▪ Good understanding of Cyber security and Identify vulnerabilities that apply to specific network components; ensure that network components and applications operate effectively and provide appropriate confidentiality, integrity, and availability (CIA).▪ Basic support for VPN solution such as Cisco AnyConnect remote access and site-to-site.▪ Basic support for other Cisco security technologies such Web security appliance ( WSA ) and identity service engine ( ISE )▪ Basic support for MYSQL on Linux , Good knowledge in Bash and Java coding.▪ Experience working with security tools, SSH, SFTP, SCP, NMAP▪ Experience managing software in Red Hat and CentOS platforms Linux and All Windows Platforms▪ Strong experience with Host Anti-virus and Anti-spyware consoles.

Amman Governorate, Jordan

Jordan

Philips Healthcare

World Trade Center, Dubai, United Arab Emirates

Dubai, United Arab Emirates