• Currently driving Product Development to add Juniper SD-WAN Solution (Mist) using Juniper Mist Edge Devices and Marvis (AI-OP Tool) to Verizon's list of Managed LAN/WAN, Wireless LAN, and SD-WAN Services.• Collaborate and manage excellent relationships with Sales, Pricing, PMO, GTS, Legal, Marketing, GCM, and OD&SE teams within the VBG to deliver a scalable solution, realizing operational efficiencies and enhanced customer experience. • Establish a working relationship with vendor(s) to leverage vendor product capabilities to enhance VBG services.• Author and maintain the Product Requirement Document and Roadmap to drive launching efforts across Engineering, Sales, Client Design/Experience, Operations, Product Management, Business Development, and Marketing.• Develop and document solutions to complex market challenges and create customer use cases during the Discovery Phase by identifying areas of operational efficiencies and roadmap items for generating mainstream revenues.• Governing requirements sessions to add Webhooks to enhance the existing fault-management system and move away from API Bandwidth issues and dependencies on SNMP Monitoring & Polling. • Managing the geo-expansion and roll-out of the VBG Managed Services to 118 Countries across the globe. • Address gaps in the product portfolio by identifying valuable opportunities and initiate product partnerships with vendors like Cisco, Juniper, Aruba, Versa etc.• Provide detail input to the marketing & advertising teams on the ‘right messaging’ about capabilities and potentials of the upcoming product launch.• Participate in company-wide Solution Architect sessions to provide in-depth education on product capabilities, empowering the sales team to effectively present and demonstrate product proficiencies to potential clients.

- Reduced the support tickets by 30% with more targeted training initiative and improved presentation of the new processes built into the system.- Improved delivery time by almost 2 weeks by re-engineering and redesigning multiple screens combined with process enhancement for the criteria mapping for Scholarship Management Tool.

- Improved the high MTTR to meet department goals during of lower MTTR. A 4+ hrs., of trouble shooting time reduced to less than 3 mins.- Designed and architected entire data extraction techniques for the Layer 2 & RAN components from various data sources for the DARES application reducing any need for external third-party tool saving revenues for the company.-