• Programming, coding and scripting of multiple resources of clinical quality data, to develop efficient automated interactive electronic unit reports and dashboards, and identify key trends and opportunities - Tableau and Power BI• Programmed and scripted enhanced automated online submittal reports for PressGaney – NHSN, and Magnet data reports.• Development and support of Tableau – HARM [Falls] California Region Dashboard utilizing DATIX Data Reports.• Design and implement electronic databases, for customized summary reports and graphical analysis, for department and enduser data mining needs.• Prepare reports for Medical and Clinical Committees: Peer Review, Sepsis, Readmission Review, Mortality, Blood Administration, and Obstetrics. • Analyzed Case Mix Index and LOS data by specialty and physician level, prepared reports and participated in Utilization Management (UM) committee for Valley Region.• Created and developed, an electronic TJC Tracer Tool using REDCap Software, for automatic capture of Summary Reports for the Quality and Safety Council. Using Six Sigma Methodology, reduced Tracer errors by 58%. Responsible for coordinating and co-leading the Regulatory Readiness “Tracer” Team.• Assisted with the Joint Commission (TJC) accreditation surveys - preparation of documents and team coordination prior to survey, served as a coordinator in the Command Center during the survey, and summarized finding using SAFER matrix, after the survey.• Implemented a process for National Patient Safety Goals (NPSG) unit-based audits, created electronic database and summarized reports to include sedation, falls, medication pass, pain, and time-out audits.• Automated the PressGaney-NDNQI Skin Prevalence Study tool for electronic capture, verification and submittal of data to the Clinical Committee.• Collaborated with Epidemiology department and created electronic tool for monitoring Hand Hygiene compliance - unit-based, and by function/role, and Foley Catheter audits.

• Clients Supported: DoctorBerk.com, Worchell & Associates, GingoldCompany.com, Corniche.com

• Managed all organization technologies, networks, operating systems, server hardware, and software applications through analyzing systems and processes.• System administration of virtual servers, Active Directory, SQL, and application servers.• Developed, and maintained technology policies, standards and procedures manual, and prepared a technology disaster recovery plan.• Environment: Microsoft, CISCO 3560 PoE 24 and 48, CISCO 2800 VoIP, Sonicwall, HP DL390 G5, HP DL360 G5, HP DL320, DELL PE T610, DELL PowerEdge 2900

• Performed Server Administration and Server Deployment/Management of business-critical systems at AMGEN Pharmaceutical Corporate Headquarter Campus Facilities to include 10 Data Centers and 1700+ servers.• Provided Client and User support via Ticketing System to ensure full installations and de-commissions of servers and network equipment.• Server Administration of building servers, install and move systems in all Data Centers to include Hewlett-Packard and Sun Microsystems, and install into the corporate CISCO networks.• Responsible for adhering to Data Center processes to achieve a 100% work metrics of install and move systems in data centers, troubleshoot problems and perform repairs.• Provide Root Cause Analysis for outages, and identify effective solutions to minimize further downtime.• Data Center Technical skills also include installation, de-installation, and cabling of systems, preparing systems for shipment, cabinet preparation, and inventory audits.• Environment: Microsoft, CISCO 2800, 3800, 6500, 7200 Series Routers, CISCO Catalyst 2960, 3560, 3750, 4500 Switches, HP DL300, DL500 series; Sun Microsystems – Sun Netra, Sun Fire V210, V240, 280R, V440, V480, Sun V100, 220R, 420R, E450

• Performed company-wide Network Forensics for Legal Risk & Mitigation Project on archived and current production Microsoft environment of emails and electronic documentation for legal counsel in preparation for pending litigation deadline.• Established Microsoft enterprise administrative tasks to identify and evaluate scales-of-economy on corporate email and user databases.

• Performed and implemented PCI (Payment Card Industry) Compliance Project with SONICWALL VPN configurations to pass audit for nationwide retail food chain.• Provided Network and System Analysis to implement changes for company-wide standards of wiring, software installations, and upgrades to over 666 POS (Point-of-Sale) systems.

• Created and documented Disaster Recovery Plans for Custom software applications - Application Disaster Recovery Plans (ADRPs) for client – Harrahs.com.• Gathered technical documentation to provide technical reviews and analysis with IT Department Directors and Subject Matter Experts (SME’s)• Created Data Center disaster recovery plans for restoration of IT Operations to maintain business continuity and offsite data protection at the SunGard Availability Services facilities.• Provided assessment of the company’s distributed Applications, Enterprise Architecture and Operational functions in readiness for Sarbannes-Oxley compliance (SOX) and internal auditing.• Performed assessment and evaluation of Applications, Enterprise Architecture and Operations organizations to respond to a disaster so that the critical business functions can be resumed within a defined time frame.• Assist in performing Role Swap Testing Procedures on IBM AS400 iSeries.• Created and entered defects in Mercury Test Director, and recorded them to Issues and Lessons Learned documents.• Weekly Root Cause Analysis reports and meetings conducted from Issues and Lessons Learned reports to find effective solutions for further successful Role Swap Testing.

• Provided Global IT assessment and evaluation for client – Southern California Edison (SCE) - customer environment of 200 internal Business Applications, 900+ 3rd Party Software Packages, 500+ servers for preparation of Data Center Migration - Windows 2000 to Windows 2003 Servers.• Performed technical reviews and analysis of server and application data scheduled to be migrated with IT Department Directors, Subject Matter Experts (SME) and Vendor Management.• Practiced System Development Life Cycle (SDLC) methodologies to plan, analyze, design, integrate, and deploy effective test suites and regimes for critical business applications, information system launches, and operations systems enhancements.• Liaise with Infrastructure teams to coordinate migration of data and applications from testing environments to production environments.• Ensured formal testing methodology “best practices” are followed in planning and execution of acceptance testing.• Software Application Testing performed to assist in Implementing Functional Test plans for critical business application upgrades and installations with Infrastructure Team.• Logged in defect reports and tracking system tickets to Peregrine that accurately reflected problems or errors encountered while testing and verifying fixes.• Provided Root Cause Analysis of Test Results utilizing 5 Whys Methodology – Results and suggested resolutions reported in Weekly Status Reports.• Interacted with Subject Matter Experts (SME’s), Project Managers and Developers to gather and evaluate Installation and Product Functionality Documents.• Assisted and revised Statement of Work (SOW), Request For Proposal (RFP) Revisions, GANTT Chart presentations, MS PowerPoint presentations, and MS Project phases and timelines.• Created Version Control structure for project documentation which included Windows 2003 Migration Server builds, software application installations and testing.

• Senior Production Engineer in a 2000-server node tri-dundancy LAN environment, with expanding growth of 3,000+ nationwide network remote branches, and 182+ websites.• Resolved and identified complex technical issues, managed “Triage” system outages and catastrophic emergencies, provided root cause analysis, developed, and deployed ideas or process improvements for departmental an business clients/customers.• Provided training to junior engineers• Provided Tier I and Tier II Technical Support for Production Control Operations that included Network Operations Center (NOC) monitoring, during expanding growth of 3,000+ nationwide network remote retail branches, 182+ websites, 5,000+ servers, IBM AS/400 Mainframe and Telecom environments across a fully redundant core nationwide architecture.• Provided Root Cause Analysis using Six Sigma Methodology – Ishikawa and 5 Whys Methodologies – reported to Post Mortem Team.• Development, deployment, and testing of Microsoft Sharepoint Services within Production Control and Technical Support Department.• Implemented enhancements and modifications to infrastructure systems and procedures to improve the quality of service.• Identified and defined problematic trend patterns for Business Clients/Customers and IT Management utilizing multi-layered software applications, and various monitoring applications. Improved Customer Service Experience by 25%.• Hands-on server engineering to include clustering, web farms, high-availability load balancing, firewalls, and wireless messaging.

• Conduced Quality Assurance of software development to include testing, documenting, bug reports, and fixes in white, grey and black box environments for the TEMS unified messaging service provider• Implemented Software Development Life Cycles (SDLC) methodologies to plan, design, build, implement, and integrate Functional Test plans and System Test cases for QA Team.• Liaised with Developers, Project Managers and Technical Writers for Installation and Product Functionality Documents.

• Provided Tier I and Tier II Technical Support in a Network Operations Center (NOC) for a unified messaging service provider which monitored network connectivity, and supported 42+ websites, global access of e-mail, voice mail, fax, pager and video messages from devices such as personal and laptop computers, Wireless Application Protocol (WAP)-enabled phones, PDAs, two-way pagers and SMS devices-mail, paging, faxing and Internet telephony. • Created and utilized UNIX (Solaris) and Perl shell scripts to monitor network environment.