• Analyze customer needs against product and government regulations to determine next steps in software development• Create change requests that provide engineering teams clear direction on development expectations• Build collaborative relationships to improve end user satisfaction and internal team productivity• Effectively prioritize project backlog to create and maintain timelines

• Utilize strong analytical and planning skills in project management• Improve customer system functionality and process with results focused communication • Manage implementation of web-based Accounts Receivable clinical billing systems• Provide effective remote and on-site training and support• Facilitate smooth customer transition to new billing system• Promote process automation and paperless functionality• Maintain compliance standards and maximize customer… Show more • Utilize strong analytical and planning skills in project management• Improve customer system functionality and process with results focused communication • Manage implementation of web-based Accounts Receivable clinical billing systems• Provide effective remote and on-site training and support• Facilitate smooth customer transition to new billing system• Promote process automation and paperless functionality• Maintain compliance standards and maximize customer reimbursements Show less

• Led 8 member software development team on multiple projects• Designed and implemented software based company workflow• Organized and facilitated meetings following the Scrum methodology• Facilitated communication with senior management, developers, product owners and contractors • Acted as liaison between technical and non-technical departments • Managed development of BizTalk application to accept and process HIPPA 837 claim files

• Taught basic Microsoft Word, Excel and PowerPoint skills to incoming university students

• Prepared monthly financial account reconciliations using Excel • Audited voyage financial records processing refunds and customer billings• Created Excel spreadsheet templates to expedite preparation of group financial reports decreasing response time to customer requests