• Processing and filling prescriptions for clients and group homes at a pharmacy specializing in harm reduction, substance misuse, and mental health treatment.• Maintaining a strict compliance to company’s policies to ensure safety and quality of products.• Ensuring client safety by utilizing strong attention to detail when processing and preparing medications; becoming familiar with drug packaging, labeling, product monographs and adverse drug reactions; investigating issues regarding duplicate drug therapies and drug interactions, and by communicating product information to diverse clientele in a clear and accurate manner.• Handling recalled and backordered medication and coordinating appropriately with our partnering pharmacy in a timely fashion to maintain consumer compliance. • Organizing and facilitating drug blister packaging using both manual assembly and robotic automation to meet distribution deadlines. • Developing procedural documents to accelerate new staff training.• Handling recalled and backordered medication and coordinating appropriately with our partnering pharmacy in a timely fashion to maintain consumer compliance. • Organizing and facilitating drug blister packaging to meet distribution deadlines. • Developing procedural documents to accelerate new staff training.

• Expanding my leadership capabilities by assisting to plan, organize, and oversee the logistics, set-up, and execution of bi-monthly vet clinics for the animals of individuals who are homeless or vulnerably housed. • Enhancing my communication skills by providing guidance to volunteers when needed, and by engaging with clients and community housing personnel.• Continuing my care for animals by assisting the veterinarian with pet examinations.

• Reviewed, analyzed, and extracted relevant information from clients’ medical documents and produced background reports for use in assessments.• Became familiar with report formatting, preparation, and review using track changes.• Improved internet research abilities by searching for required occupational information on the Government of Canada’s Career websites.

• Ensured the health and safety of pets by adhering to aseptic protocols prior to and during surgery and by maintaining accurate and confidential patient medical records. • Improved presentation skills through client education on animal nutrition and personalized weight loss programs.• Expanded veterinary knowledge by voluntarily attending workshops and lectures.• Refined customer service skills through daily clerical tasks.• Developed leadership competencies when interviewing, hiring, and mentoring high school co-op students.

• Performed day to day clerical activities in a multi-disciplined health care specialist office. • Interacted with both clients and medical professionals to ensure patients were receiving required health care services. • Demonstrated adaptability and the desire to assimilate new information when learning a foreign health care billing system and an insurance claim submission procedure.• Collaborated cohesively with team members to maintain efficiency in a fast-paced environment.