Maxim Lebedev Email & Phone Number

Moscow, Russia

Saint Petersburg, St Petersburg City, Russia

- Conducting BIA;- Description and formalization of the disaster recovery plan management process;- Writing Disaster Recovery Plans for IT systems (DRP);- Conducting training and exercises to IT readiness for failures;- Collecting feedback and improving Disaster Recovery Plans;- Event tracking that initiates the update of disaster recovery plans;- Making suggestions and recommendations to improve the continuity of IT services;

Saint Petersburg, Russian Federation

- Gathering all the IT related project requirements in cooperation with customers, external and internal teams. Requirements are including such areas as IT infrastructure, tools, necessary software and security related needs;- Coordinating IT related projects preparation with all the involved parties;- Ensure smooth project on-boarding;- Acting as primary point of contact for IT related discussions, preparations or requests from external partners;- Ensuring that project preparation actions items are on track and timely delivered;- Assisting existing projects by consulting regarding requirements changes and new IT related tools needs, including investigation and confirmation of team requests in terms of adequate resource provision

Saint Petersburg, Russian Federation

- Delivering the Department's strategy according to the company's IT strategy;-Lead technical services team towards reaching and sustaining an excellent level of customer service as well as resolving technical issues within SLA;- Formulating documents, reviews, and revise Service Desk processes, workflows, and procedures relevant to the team’s work (Creating & maintain documentation with regards process & procedures for Knowledgebase);- Day to Day operational management of the service desk, allocating and managing the successful fulfillment of incident ticket;- Monitoring & reporting on Service Desk stats, resolutions times, missed SLAs & issue trends.- Manage critical client incidents and act as a point of escalation for the team.- Ensuring compliance with client SLA’s and departmental KPI’s.- Mentoring team members and managing training and development plans.- Software and Equipment procurement management;

Saint Petersburg, Russian Federation

- Coordinating project schedules, resources, equipment, and information;- Liaising with clients to identify and define project requirements, scope, and objectives;- Ensuring that clients’ needs are met as the project evolves;- Analyze risks and opportunities;- Monitoring project progress and handle issues that arise;- Acting as the point of contact and communicate project status to all participants;- Working with the Project Manager to eliminate blockers;

Saint Petersburg, Russian Federation

- IT Support lead- Software and Equipment procurement management;- Manage critical client incidents and act as a point of escalation for the team.- Atlassian Jira/Confluence administration;

Volgograd Region, Russian Federation

IT Support Engineer.

Master Of Business Administration - Mba, Information Technology

Master Of Technology - Mtech, Teacher Education And Professional Development, Specific Subject Areas