-Demonstrates a service culture that prioritizes the guest service experience. Models, trains and coaches expectations to deliver the service standard-Understands sales goals, plans and executes daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, promotions and price change-Be an expert of operations, accuracy, process and efficiency-Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store-Evaluates and recommends candidates for open positions and develops a guest-centric team -Establishes clear goals and expectations and holds team members accountable to expectations-Leads and coaches the team to ensure accuracy and efficiency in all GM processes-Leads a team that provides a guest-ready and in-stock salesfloor in order to meet the needs of the guest.-Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias-Demonstrates a culture of ethical conduct, safety and compliance; leads and holds the team accountable to work in the same way