Recognised for my creativity and business acumen, I was appointed to lead the Value Chain Innovation team.This role involved overseeing direct-to-consumer eCommerce channels, generating nearly £1 million in revenue, and establishing the Value Chain Innovation team to lead data analysis, market research, and strategic development. Our goal was to create industry-defining programs and products to enhance customer retention and market expansion.In just 6 months, I recruited 3… Show more Recognised for my creativity and business acumen, I was appointed to lead the Value Chain Innovation team.This role involved overseeing direct-to-consumer eCommerce channels, generating nearly £1 million in revenue, and establishing the Value Chain Innovation team to lead data analysis, market research, and strategic development. Our goal was to create industry-defining programs and products to enhance customer retention and market expansion.In just 6 months, I recruited 3 full-time employees, restructured the team, and improved performance and efficiency.My team management skills were soon recognised, earning me a top "Best Companies" score, far exceeding the "3* World-Class" benchmark. Show less

I realised the Toyota and Lexus roadside assistance programs, despite having the potential to engage over 400,000 customers, were underutilised. Soon after joining, I conducted a comprehensive analysis and proposed a complete overhaul to the TGB board.After approval, I streamlined all major project components, which immediately boosted profitability and revealed substantial opportunities to increase market share and profits.

I oversaw and optimised key partnerships, significantly impacting The AA's financial success. Beyond traditional partnership management, I engaged in strategic activities and high-level interactions.I ensured the success of critical partnerships by analysing needs and expectations, leading contract negotiations, and securing lucrative deals that aligned with The AA's objectives. By examining contracts and identifying improvements, I drove substantial revenue.I managed the entire… Show more I oversaw and optimised key partnerships, significantly impacting The AA's financial success. Beyond traditional partnership management, I engaged in strategic activities and high-level interactions.I ensured the success of critical partnerships by analysing needs and expectations, leading contract negotiations, and securing lucrative deals that aligned with The AA's objectives. By examining contracts and identifying improvements, I drove substantial revenue.I managed the entire project lifecycle, from innovative services to new features, coordinating cross-functional teams and setting clear objectives. This ability was integral to The AA's growth.Regularly engaging in high-level discussions with The AA's leadership and manufacturer partners, I drove strategic planning and decision-making, fostering strong relationships that ensured alignment with corporate goals and leveraged growth opportunities.In summary, I optimised major motor manufacturer partnerships, contributing over £8 million to The AA's revenue through keen negotiation, project execution, and strategic engagement. Show less

Significantly contributed to the Business Services Manufacturer team by managing contract negotiation, complaint investigation, and invoicing.Negotiated equitable contracts, fostering strong stakeholder relationships and positioning the company for growth. Resolved complaints meticulously, boosting customer satisfaction and retention. Ensured accurate and timely invoicing, improving financial efficiency.Managed multiple smaller Manufacturer Accounts, providing tailored support… Show more Significantly contributed to the Business Services Manufacturer team by managing contract negotiation, complaint investigation, and invoicing.Negotiated equitable contracts, fostering strong stakeholder relationships and positioning the company for growth. Resolved complaints meticulously, boosting customer satisfaction and retention. Ensured accurate and timely invoicing, improving financial efficiency.Managed multiple smaller Manufacturer Accounts, providing tailored support and expanding their portfolios. My proactive, results-driven approach consistently enhanced team success and client satisfaction. Show less

Exercised comprehensive oversight and management of a diverse portfolio of insurance claims, including Public Liability, Employers Liability, Professional Indemnity, and Goods in Transit, demonstrating an exceptional capacity to ensure the effective resolution of complex cases. Simultaneously, skillfully managed up to 200 cases, overseeing each from inception to successful conclusion within a fast-paced, dynamic environment, as an integral member of a close-knit, dedicated team

I excelled in managing customer claims and complaints from Overseas AA customers experiencing vehicle breakdowns in Europe. As the primary contact, I communicated effectively with diverse individuals, enhancing cross-cultural competence and global service skills. I resolved complex issues, developed streamlined processes to reduce response times, and maintained meticulous records, ensuring seamless customer experiences and maintaining the company's reliability.I analysed feedback and… Show more I excelled in managing customer claims and complaints from Overseas AA customers experiencing vehicle breakdowns in Europe. As the primary contact, I communicated effectively with diverse individuals, enhancing cross-cultural competence and global service skills. I resolved complex issues, developed streamlined processes to reduce response times, and maintained meticulous records, ensuring seamless customer experiences and maintaining the company's reliability.I analysed feedback and claim data to identify trends and areas for improvement, adapting to changing customer needs. Working closely with colleagues across departments for comprehensive support and expedited resolutions, my proactive approach consistently enhanced team success and client satisfaction, making me a valuable asset for enhancing customer service functions. Show less

During my tenure as a Special Police Constable with Hampshire Constabulary, I demonstrated unwavering commitment and dedication to community policing. I actively engaged with local residents, patrolled designated areas to reinforce public confidence, deterred criminal activities, and assisted in emergency responses, ensuring public safety. Collaborating closely with full-time officers, I participated in investigations, evidence gathering, and supported criminal prosecutions, contributing to… Show more During my tenure as a Special Police Constable with Hampshire Constabulary, I demonstrated unwavering commitment and dedication to community policing. I actively engaged with local residents, patrolled designated areas to reinforce public confidence, deterred criminal activities, and assisted in emergency responses, ensuring public safety. Collaborating closely with full-time officers, I participated in investigations, evidence gathering, and supported criminal prosecutions, contributing to joint operations targeting anti-social behavior, drug offenses, and public disorder.My commitment to continuous learning improved my skills and knowledge in various law enforcement areas. I attended briefings on crime trends and community issues, upheld ethics and integrity standards, and ensured fair practices. Additionally, I responded to emergency calls, provided immediate assistance, supported crowd control at public events, coordinated with other emergency services, and maintained meticulous records. Assisting in case file preparation and court documentation, I contributed to departmental efficiency. This role enriched me with diverse skills and a profound understanding of law enforcement's pivotal role in upholding public safety. Show less