Michael Lyon Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

As the Executive Director Campus Services I am a key partner of the CEO, driving the performance and quality outcomes of our Campus Operations.In my role, I am responsible for the delivery and implementation of outstanding services to Operations, instilling effective business controls and processes to improve the daily lives of the Campus Directors, teams.

Sydney, New South Wales, Australia

• As the Head of Customer Experience, my role develops and leads the organisations customer experience strategy. A huge part of my journey is spent aligning our new propositions to our customers needs in an changing.
• Developing and improving the customer journey from Lead to Enrolment
• CRM process and data ownership, including using owned platforms to enhance customer engagement and improve conversion rates
• Annual pricing review planning and implementation
• Discount and allowance management
• Develop commercial innovation and customer offerings that improve the customer experience and drive increases in occupancy

Australia

Im proud to assume a position on the Board of an organisation that's committed to making a positive difference to the lives of families. Recently claiming the top-spot in Deliotte's Fast 50 index for being the fastest-growing retail and consumer products business in NZ, Edwards & Co is driven to deliver the best selling pram in Australasia!

Sydney, New South Wales, Australia

• As the Head of Sales Planning & Operations for the Royal Caribbean Group AUNZ my role is charged to ensuring the efficiency and effectiveness of the AUNZ region’s sales. I deliver this by creating, evaluating and.
• The review and enhancement of sales process to improve sales effectiveness
• Design and oversight of B2B strategy and solutions to drive and assist BDM growth targets
• Processing and evaluating sales data effectively to assist department guidance and decision making
• Ongoing creation of a sustainable infrastructure to support the AUNZ sales team in meeting expected business growth
• Responsibility of the development and leadership of sales activities designed to strengthen business partnerships and stimulate sales growth

Sydney, Australia

• As the Regional Operations Manager for Southern NSW my role was to have ownership over the delivery of business growth in line with FCTG vision and goals. I delivered this through the strategic development of people &.
• Developing and implementing strategies to improve the revenue and profit contribution of my region
• Engaging Key Stake Holders in the long term vision and strategies of the region
• Fostering a high performance culture, maximising sales and ensuring continued customer satisfaction
• Leading and managing the day to day operations of Area & Store Managers
• Ensuring operational consistency within my region by following agreed practices and procedures

Sydney, New South Wales, Australia

• A multi-functional role, encompassing the design, implementation and day to day maintenance and delivery of our Leadership Programs, Workshops and Coaching across the network. Working closely with internal stakeholders.
• Working closely with heads of state to build relevant leadership and learning tools to support the direction of the business.
• Contributing to the development of the FCTG leadership model and recruitment process.
• Embracing, Nurturing, and then Executing the FCTG culture across the FCTG leadership network, ensuring that both retail and Area Leaders are up skilled on those practical “behaviors” that foster a safe environment for.
• Innovate & oversee the facilitation of staff retention initiatives & programs
• One on one Coaching of business Leaders moving through the leadership pipeline.

• As the Area Manager, my role is to have ownership over the delivery of growth in sales, people & profit in line with the greater FCTG NSW strategy. Working closely with my business leaders to ensure we uphold company.
• Create & drive a culture of high performance and fun by ensuring our people are at the forefront of all decisions.
• Inspire a shared vision & goals throughout the area
• Develop, implement & hold people to account around area sales & operational strategies ensuring the customer is considered at every step of the process.
• Coach, mentor and develop business leaders in line with profit & sales growth expectations.
• Expand businesses and people numbers in line with budget expectations

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Bachelor Of Commerce - Bcom, Accounting And Business/Management

Education record