Maria Matlock Email & Phone Number

- Delivered operational support for a diverse array of 300 programs, engaging a campus community of over 2,000 students, alumni, and other college stakeholders. - Developed visually engaging marketing materials, including print materials and social media posts, to support program initiatives and student resources. - Effectively migrated the office website to a new platform, taking initiative to learn the new program and orchestrating a visually captivating and user-friendly online… Show more - Delivered operational support for a diverse array of 300 programs, engaging a campus community of over 2,000 students, alumni, and other college stakeholders. - Developed visually engaging marketing materials, including print materials and social media posts, to support program initiatives and student resources. - Effectively migrated the office website to a new platform, taking initiative to learn the new program and orchestrating a visually captivating and user-friendly online presence. Show less

-Successfully managed all group experiences at Hillwood, including group tours, dining, specialty and private tour programs, and special events, ensuring a seamless and memorable visitor experience.-Acted as the primary point of contact for groups, external special event clients, and tourism contacts, delivering exceptional customer service via phone and email.-Customized itineraries and event plans to meet the unique needs of each group, fostering strong relationships and… Show more -Successfully managed all group experiences at Hillwood, including group tours, dining, specialty and private tour programs, and special events, ensuring a seamless and memorable visitor experience.-Acted as the primary point of contact for groups, external special event clients, and tourism contacts, delivering exceptional customer service via phone and email.-Customized itineraries and event plans to meet the unique needs of each group, fostering strong relationships and ensuring their specific requirements were met.-Coordinated and executed site tours with prospective clients, meticulously managing event logistics and acting as the on-site liaison to guarantee smooth event operations.-Cultivated valuable partnerships with local tourism outlets, enhancing collaborative promotional efforts and expanding business contacts within the American Bus Association.-Maintained clear and effective communication with all stakeholders, resulting in consistently positive feedback and repeat business. Show less

-Collaborated with the head of visitor services to lead employee supervision, fostering professional growth and achieving team development goals.-Utilized Tessitura to streamline ticketed performances and manage web listings, enhancing visitor experience and boosting ticket sales.-Prepared and presented comprehensive reports for colleagues across the estate, enabling data-driven decision-making and process optimization.-Assisted the head of volunteer services and… Show more -Collaborated with the head of visitor services to lead employee supervision, fostering professional growth and achieving team development goals.-Utilized Tessitura to streamline ticketed performances and manage web listings, enhancing visitor experience and boosting ticket sales.-Prepared and presented comprehensive reports for colleagues across the estate, enabling data-driven decision-making and process optimization.-Assisted the head of volunteer services and engagement in effectively managing daily volunteer schedules, ensuring seamless operations.-Played an integral role in the recruitment and interview process for new volunteers, contributing to the growth and vitality of the volunteer program. Show less

Washington D.C. Metro Area

-Acted as a dedicated representative within the call center division, responsible for booking group activities and experiences while providing informative responses to general visitors and groups.-Coordinated group payment timelines, facilitating efficient financial transactions and maintaining clear records.-Collaborated closely with the dining team to receive and fulfill group dining orders, ensuring timely and accurate service.-Supported various departments across the… Show more -Acted as a dedicated representative within the call center division, responsible for booking group activities and experiences while providing informative responses to general visitors and groups.-Coordinated group payment timelines, facilitating efficient financial transactions and maintaining clear records.-Collaborated closely with the dining team to receive and fulfill group dining orders, ensuring timely and accurate service.-Supported various departments across the estate by generating and delivering valuable reports.-Engaged with customers to address inquiries, build positive relationships, and enhance overall customer satisfaction. Show less

Harrisonburg, Va

-Took on a pivotal role in planning and executing events aligned with the museum's mission of education, outreach, and community engagement.-Collaborated closely with caterers, venue managers, and guest speakers to orchestrate a successful and informative lecture series hosted by the museum.-Conducted in-depth research on objects intended for an upcoming exhibition, contributing to the museum's curatorial efforts.-Worked in conjunction with the marketing team to develop… Show more -Took on a pivotal role in planning and executing events aligned with the museum's mission of education, outreach, and community engagement.-Collaborated closely with caterers, venue managers, and guest speakers to orchestrate a successful and informative lecture series hosted by the museum.-Conducted in-depth research on objects intended for an upcoming exhibition, contributing to the museum's curatorial efforts.-Worked in conjunction with the marketing team to develop engaging promotional materials for the museum's social media platforms, enhancing the museum's online presence and visibility. Show less

Harrisonburg, Va

-Contributed to various aspects of event management, including food preparation, event setup, waitstaff services, and event cleanup.-Operated efficiently during high-profile events on campus, including dinners at the President's residence and gatherings involving University donors and VIP guests.-Recognized for exceptional performance and promoted to the role of Student Manager in 2017.-Assumed additional responsibilities, which encompassed creating student work… Show more -Contributed to various aspects of event management, including food preparation, event setup, waitstaff services, and event cleanup.-Operated efficiently during high-profile events on campus, including dinners at the President's residence and gatherings involving University donors and VIP guests.-Recognized for exceptional performance and promoted to the role of Student Manager in 2017.-Assumed additional responsibilities, which encompassed creating student work schedules, recruiting and hiring student workers, conducting orientations, and independently managing events. Show less

Alexandria, Va

-Played a key role in planning and executing school programs, contributing to the museum's educational mission.-Collaborated with city archaeologists, actively participating in archaeological excavation activities, gaining valuable hands-on experience in the field.-Assumed a critical role in collections management, focusing on artifact cleaning and cataloging, ensuring the preservation and organization of valuable historical items.-Leveraged creative skills to design… Show more -Played a key role in planning and executing school programs, contributing to the museum's educational mission.-Collaborated with city archaeologists, actively participating in archaeological excavation activities, gaining valuable hands-on experience in the field.-Assumed a critical role in collections management, focusing on artifact cleaning and cataloging, ensuring the preservation and organization of valuable historical items.-Leveraged creative skills to design promotional materials for the museum, enhancing its outreach and visibility.-Worked closely with museum staff to conceptualize, design, and develop a new exhibit, adding a fresh dimension to the museum's offerings. Show less

Arlington, Va

-Commenced as a dedicated sales associate, responsible for customer engagement, sales, and shipment processing.-Demonstrated exceptional performance and commitment, leading to a promotion to the role of Sales Leader in 2015.-Assumed a leadership position, overseeing the sales floor and ensuring an informed and motivated staff.Spearheaded employee scheduling to optimize coverage, enhancing the overall shopping experience for customers.-Played a pivotal role in brand… Show more -Commenced as a dedicated sales associate, responsible for customer engagement, sales, and shipment processing.-Demonstrated exceptional performance and commitment, leading to a promotion to the role of Sales Leader in 2015.-Assumed a leadership position, overseeing the sales floor and ensuring an informed and motivated staff.Spearheaded employee scheduling to optimize coverage, enhancing the overall shopping experience for customers.-Played a pivotal role in brand marketing efforts, contributing to the brand's visibility and success. Show less

Staunton, Va

-Provided invaluable support to the head research librarian in managing records and metadata for the library's digital collections, ensuring organized and accessible historical materials.-Demonstrated attention to detail by transcribing important documents, contributing to the preservation of historical records.-Played a crucial role in the digitization of the library's collections, making historical resources more widely available to researchers and the public.

Harrisonburg, Va

-Assumed the role of a federal work-study student, motivated to gain administrative experience and support the university community.-Contributed to efficient record-keeping by scanning and digitizing books for professors, enhancing access to academic resources.-Facilitated administrative processes by accurately filing and distributing applications to the graduate school.-Undertook miscellaneous tasks for professors, providing essential support to academic staff and… Show more -Assumed the role of a federal work-study student, motivated to gain administrative experience and support the university community.-Contributed to efficient record-keeping by scanning and digitizing books for professors, enhancing access to academic resources.-Facilitated administrative processes by accurately filing and distributing applications to the graduate school.-Undertook miscellaneous tasks for professors, providing essential support to academic staff and contributing to the smooth operation of the department. Show less