Michael Messer Email & Phone Number

Springfield, IL, US

• Deliver expert support for cloud infrastructure, proficiently managing multiple client environments to guarantee efficient operations.
• Lead projects encompassing server provisioning, server virtualization, and cloud migration, ensuring seamless execution and minimal disruption.
• Drive the deployment and upgrade of new network equipment, such as firewalls, switches, and access points, enhancing network performance and security posture.
• Establish a variety of security solutions, ensuring robust protection against threats, adherence to compliance standards, and safeguarding of sensitive data.
• Implement effective disaster recovery plans and advanced backup strategies.

Springfield, IL, US

• Regularly monitored system performance to ensure the proper functioning of computer infrastructure.
• Communicated with clients and managers in order to recommend performance optimization techniques.
• Created appropriate documentation that outlines tasks and procedures required for incident resolution.
• Prepared and presented detailed reports on system performance and incidents.

Houston, Texas, US

• Manage incidents and solve problems through analysis, troubleshooting, and effective communication to ensure business continuity.
• Configure user permissions by developing or modifying access control lists and security groups.
• Create appropriate documentation that outlines tasks and procedures required for incident resolution.
• Support endpoints in accordance with critical security requirements to address vulnerabilities.
• Communicate with clients and managers in order to recommend performance optimization techniques.

Santa Clara, CA, US

• Tutored students throughout the United States remotely using educational software.
• Adjusted to a wide range of skill levels in order to provide customized support.
• Facilitated in-depth discussions of topics with students, challenging them in order to facilitate learning and improve academic performance.
• Offered guidance and advice to foster healthy self-esteem and confidence.
• Reviewed student work to ensure proper execution and accuracy, providing actionable feedback for improvement.

Buffalo Grove, Illinois, US

• Developed comprehensive project plans and calculated cost estimates to inform clients of project scope.
• Coordinated projects ranging from a $1K to a $300K budget, spanning a week to a couple months in length.
• Directed the operations of a team of up to six junior staff members by delegating responsibilities based on individual skill sets.
• Authored technical documents for projects such as retention agreements and project reports.
• Consulted with vendors to obtain estimates and schedule equipment inspections, repairs, and installations.
• Investigated failures by examining error codes and testing electronics to ensure full functionality.

• Evaluated each student’s unique abilities in order to craft individualized lesson plans.
• Fostered positive, professional relationships with students throughout lessons in order to encourage trust and collaboration.
• Regularly assessed student skills and progress in order to provide constructive feedback.

• Discovered a detection method for colorimetric loop-mediated isothermal DNA amplification.
• Conducted meticulous experiments under the supervision of senior engineers, recommending new methods of inquiry.
• Adhered to experiment procedures and collected data using principles of the scientific method.
• Compiled and analyzed data to generate research reports, presenting observations to advisers.

Palatine, IL, US

• Supported students in understanding various technical concepts.
• Adjusted method of teaching according to individual skill levels of students.
• Determined each student’s baseline performance in order to assess progress while identifying areas needing prioritization.
• Guided students through effective solution methods.
• Encouraged the continual success of students through mentorship and introduction of new problem-solving ideas and strategies.