Michael Messer Email & Phone Number

Springfield, Il, Us

• Deliver expert support for cloud infrastructure, proficiently managing multiple client environments to guarantee efficient operations.• Lead projects encompassing server provisioning, server virtualization, and cloud migration, ensuring seamless execution and minimal disruption. • Drive the deployment and upgrade of new network equipment, such as firewalls, switches, and access points, enhancing network performance and security posture. • Establish a variety of security solutions, ensuring robust protection against threats, adherence to compliance standards, and safeguarding of sensitive data. • Implement effective disaster recovery plans and advanced backup strategies.

Springfield, Il, Us

• Regularly monitored system performance to ensure the proper functioning of computer infrastructure. • Communicated with clients and managers in order to recommend performance optimization techniques. • Created appropriate documentation that outlines tasks and procedures required for incident resolution. • Prepared and presented detailed reports on system performance and incidents.

Houston, Texas, Us

• Manage incidents and solve problems through analysis, troubleshooting, and effective communication to ensure business continuity. • Configure user permissions by developing or modifying access control lists and security groups.• Create appropriate documentation that outlines tasks and procedures required for incident resolution.• Support endpoints in accordance with critical security requirements to address vulnerabilities.• Communicate with clients and managers in order to recommend performance optimization techniques.

Santa Clara, Ca, Us

• Tutored students throughout the United States remotely using educational software. • Adjusted to a wide range of skill levels in order to provide customized support.• Facilitated in-depth discussions of topics with students, challenging them in order to facilitate learning and improve academic performance.• Offered guidance and advice to foster healthy self-esteem and confidence.• Reviewed student work to ensure proper execution and accuracy, providing actionable feedback for improvement.

Buffalo Grove, Illinois, Us

• Developed comprehensive project plans and calculated cost estimates to inform clients of project scope.• Coordinated projects ranging from a $1K to a $300K budget, spanning a week to a couple months in length.• Directed the operations of a team of up to six junior staff members by delegating responsibilities based on individual skill sets.• Authored technical documents for projects such as retention agreements and project reports.• Consulted with vendors to obtain estimates and schedule equipment inspections, repairs, and installations.• Investigated failures by examining error codes and testing electronics to ensure full functionality.

• Evaluated each student’s unique abilities in order to craft individualized lesson plans.• Fostered positive, professional relationships with students throughout lessons in order to encourage trust and collaboration.• Regularly assessed student skills and progress in order to provide constructive feedback.

• Discovered a detection method for colorimetric loop-mediated isothermal DNA amplification.• Conducted meticulous experiments under the supervision of senior engineers, recommending new methods of inquiry.• Adhered to experiment procedures and collected data using principles of the scientific method.• Compiled and analyzed data to generate research reports, presenting observations to advisers.

Palatine, Il, Us

• Supported students in understanding various technical concepts.• Adjusted method of teaching according to individual skill levels of students.• Determined each student’s baseline performance in order to assess progress while identifying areas needing prioritization.• Guided students through effective solution methods.• Encouraged the continual success of students through mentorship and introduction of new problem-solving ideas and strategies.