Michael Micale Email & Phone Number

Holmdel, New Jersey, United States

• Direct regional office operations and hospice admissions for NJ Hospice branches, conducting detailed data analysis for new referrals and presenting monthly graphical reports to drive strategic decision-making.
• Implement a systematic documentation review process, ensuring compliance and high-quality care standards across Home Health and Hospice branches, improving workflow efficiency based on comprehensive audits and analysis.
• Collaborate with department leaders to enhance documentation accuracy, increasing charge capture efficiency and operational effectiveness, while facilitating in-person presentations at healthcare facilities to boost.
• Manage the daily discharge report for accurate patient chart closure, ensuring compliance and efficient management.
• Serve as the key contact for all hospice contracts, preparing contract summaries, renewals and revisions, summarizing contractual requirements and financial terms to facility and hospital partnerships.
• Investigate, resolve, and report non-clinical patient and family complaints, tracking trends and collaborating with the clinical director to maintain high patient satisfaction levels.

New York, New York, United States

• Manage, update, and analyze data in Blackbaud CRM to accurately maintain donor and giftinformation
• Utilize database expertise to coordinate system administration, support, and troubleshootingin Blackbaud CRM
• Maintain quality assurance efforts in data collection and information management
• Leverage project coordination skills to oversee marketing tasks, including e-mail marketingcampaigns and print materials
• Mentor, train, and coach administrative staff to increase quality and productivity

New York, New York, United States

• Engaged with patients to schedule chemotherapy appointments while delivering compassionate care in a fast-paced environment
• Assisted in staffing and Human Resources through reviewing resumes, utilizing Workday ATS, and scheduling and conducting interviews
• Developed positive relationships with patients to respond to all requests and needs while updating confidential patient data in Epic EMR
• Delivered administrative support in managing physician’s schedules and submitting pre- certification approvals to payers
• Collaborated and communicated with team members in coordinating and planning effective patient care
• Supervised, managed, and trained new hires to drive patient care, productivity and quality while adhering to all policies and procedures

Plainview, New York, United States

• Ensured flawless client experiences by building strong relationships while assisting with alldurable medical equipment and services for hospice centers, hospitals, nursing facilities, andprivate homecare
• Managed multiple client accounts while nurturing relationships to increase sales and accountretention
• Analyzed and reviewed insurance eligibility, processed sales orders, and completed billingtasks and projects
• Trained and coached team members on policies, procedures, and soft skills to ensurecompliance and impeccable customer service
• Leveraged project coordination skills to execute various customer service and sales projectsto drive superior business results

Holmdel, New Jersey, United States