Mark Narine Email & Phone Number

Orlando, Fl, Us

Maitland, Florida, United States

I ensure customer satisfaction by delivering prompt and thorough support to our clients. I proactively engage with accounts to measure satisfaction, resolve issues, and suggest services that enhance their overall experience. My role includes responding to communications, compiling reports, setting up new accounts, and ensuring clients' sites are compliant and up-to-date. I also leverage CRM and reporting tools for tracking trends and collaborate with teams to implement system changes. Additionally, I use social media to build relationships and promote initiatives, enhancing brand visibility and engagement.

Orlando, Florida, United States

I maintained the integrity of payment processes by meticulously overseeing the submission of claims for completed repairs. I skillfully addressed and resolved claims on hold, enabling smooth processing for payment, while collaboratively identifying and addressing variances in payments alongside the accounting team.As a co-leader within the Samsung appliance repair department, I spearheaded a successful transition from a pilot phase to a fully operational model spanning 20+ markets across the U.S.I launched a process that saved 10+ hours weekly, decreasing service call interruptions.I conducted numerous training sessions that significantly elevated outcomes for intricately scrutinized tasks which played a pivotal role in reversing negative performance trends. Monitoring and managing repair tickets with unwavering diligence, I ensured strict adherence to established protocols and promptly escalated deviations from standard procedures.My prowess in this role led to acknowledgment from respected executives and stakeholders, along with laudable assessments in my performance reviews, attributed to my unwavering delivery of exceptional outcomes while seamlessly adhering to key business objectives.

Orlando, Florida, United States

I transitioned my career into IT and electronics support and earned a promotion to Store Manager. My team and I pride ourselves on achieving 90% on-time delivery to satisfy customers and manage the workload. I oversaw a team of two in a high-traffic retail store, working with over 200 customers monthly. I provided computer, mobile phone, tablet, and gaming console repairs.I worked hands-on with my team to train and develop them to produce top-of-the-line results. I delivered exceptional customer service and consistent end-user support. I reviewed all completed projects for quality and accuracy and balanced those obligations while running a fully functional retail store. I managed inventory and point of sales transactions to ensure seamless day-to-day operations.

Orlando, Florida, United States

I was promoted to Security Supervisor to lead a team of eight and oversee the entire security operations for Golden Oak - Disney World's private residential community, which also has a Four Seasons Resort on the same grounds. Recognized for my outstanding performance, I earned the award for "Officer of the Quarter." I received multiple Service Awards and was also known as a member of the "110% Club" for surpassing organizational objectives. I worked with my team of Security Officers to ensure guests and staff were in a safe environment and following property regulations. I reviewed the performance of each officer to ensure our client was satisfied. I patrolled the interior and exterior of each location and reported my findings. I was also the "go-to" for any escalated complaints.