*Consulted risk to one or more Business Areas relative to their business lines and provided advice and guidance as required*Client Management - Developed and leveraged key relationships with stakeholders that enable collaboration across the enterprise*Identified and tracked events and issues to mitigate risk to Capital One. Coordinated with applicable business areas to define/ implement remediation activities*Monitored and Reported Retail Deposit Compliance efforts*Change Management*Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented*Specialized in CCPA/CPRA requirements and implemented new Privacy control effort across Financial Services Division

•Contributed to the evaluation and improvement of the risk and control environment for the Financial Services organization•Maintained regulatory requirements and anticipated changes to help ensure proper alignment with internal controls and frameworks•Planned, designed, managed and executed project plans to ensure delivery of key risk management initiatives, bringing the ability to quickly put structure in place to manage large volumes of State Law requirements.•Coached and partnered with process managers on creating, improving and implementing controls to mitigate residual risks against State and Federal Laws providing guidance and recommendation to build and improve operational risk controls•Proactively identified and remediated risks, issues, and dependencies, escalated where necessary. •Consulted and partnered with the various stakeholders to understand complex problems and focus on bringing issues to resolution, influenced and escalated as necessary to meet timelines•Supported risk assessments and related activities (Process Level Assessments, Risk and Control Self-Assessments, etc.), including providing effective challenge to initial proposals and business risk.•Conducted independent research and analysis to solve ambiguous problems in a autonomous environment for compliance control performance •Demonstrated outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.•Analyzed data to proactively identify risks and trends and prepared reporting for Executive Leadership•Analyzed the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the technology function

Analyzed complex problems connected to strategic imperatives and presented comprehensive solutions in process to Senior LeadershipPartnered with data and product teams to provide systems, data, and tools that allow real-time management of processes, risks, and controls.Utilized the DMAIC approach to develop and implement new processes in order to eliminate inefficiencies, reducing waste within the Business Risk Office.Drove well-managed, customer-centered design in continuous improvement across the organizationDeveloped and integrated cascading scorecards to measure results, monitor process health, and increase transparency within and outside of the organizationAnalyzed data and trends to proactively identify risks

Established trusted relationships with key decisions makers at each dealer locationMaintained and grew Capital One Auto Finance's leading position as a national full credit spectrum auto lenderBecame a product expert across our digital lead-generation platform and provided solutions that help dealers achieve their sales objectivesAccounted for achieving business goals for a team of 17 associates within unit.Provided continuous coaching on root cause analysis to improve and eliminate process non conformances.Prepared and delivered monthly performance reviews for direct reports.Trained and developed associates. Created ramp-up process map for department documentationDefined and measured performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicated to the team.

Onboarded associates, temps. and contractors using applications such as All Access, Microsoft Office, Access Central and SQL/Database, making sure they have tools needed for role.Managed company New Hire and Transfer process efficiently while providing reports, updates and communication to Leadership.Created a face to face periodic Deep Dive initiative with Operations People Managers in order to condense user access and mitigate user exposure to riskSME for Virtual Automated Call Distribution and Avaya/NICE Systems for entire Financial ServicesSME for Queue Break. Validating and updating monthly and semi-monthly changes in user’s skill set and job profile according to their new transition.Worked closely with Unit Managers, Directors and Application owners to obtain access and information impacting associates’ access and exposure to risk.Conducted weekly team huddles to announce metrics, progress towards department goals and issues.Created reporting that prioritizes department SLA in order to improve our daily process

 Audited 300+ loan documents per day for quality assurance.  Notarized and advanced assignments to the shipping department. Worked as a direct Assistant to the Department Vice President Interviewed and hired candidates; managed a team of 16 individuals