B2B & B2C Customer Experience | Customer Support Specialist | Trainer | Operations ManagerWith 5 years in the BPO industry, I’ve had the opportunity to wear many hats from helping customers directly to training new team members and managing operations. Each role has taught me valuable lessons about customer service, leadership, and finding efficiencies.I’m dedicated to personal and professional growth, always on the lookout for new challenges and opportunities to learn. I believe in taking thoughtful risks and embracing change to drive positive outcomes.I’m excited to connect with like-minded professionals and explore ways we can achieve great things together!
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Customer Support ExecutiveTribe Consulting (Pvt.) Ltd. May 2024 - Sep 2024Islamabad, Islāmābād, PakistanAs a Customer Support Executive, I manage customer inquiries and resolve issues efficiently, ensuring a high level of satisfaction. I deliver precise information, address and troubleshoot concerns, and uphold service excellence through strong communication and problem-solving skills. -
Sales TrainerTrendz Bpo Sep 2023 - Mar 2024Rawalpindi, Punjab, PakistanAs a Sales Trainer, I created and delivered training programs to enhance sales skills and boost performance. I designed workshops, provided one-on-one coaching, and developed materials to help the sales team achieve their targets and improve conversion rates.
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Operations ManagerTrendz Bpo May 2022 - Sep 2023Rawalpindi, Punjab, PakistanAs an Operations Manager for an outbound BPO, I led the daily operations to ensure seamless execution of outbound campaigns. I was responsible for managing and motivating a team, optimizing workflow processes, and monitoring performance metrics to drive results. My role involved developing and implementing strategies to enhance efficiency, training staff to meet high standards, and addressing any operational challenges. My focus was on achieving client goals and maintaining high levels of team engagement and productivity.
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Customer Sales RepresentativeCelebex Communications Pvt Ltd Jan 2021 - Jan 2022Rawalpindi, Punjab, PakistanAs a Customer Sales Representative, I engaged with customers to understand their needs and provide tailored solutions. I managed sales inquiries, promoted products and services, and worked to meet or exceed sales targets. My role involved building strong customer relationships, handling objections, and ensuring a positive sales experience.
Muhammad Obaid Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Muhammad Obaid
What is Muhammad Obaid's role at the current company?
Muhammad Obaid's current role is Customer Support Specialist | B2B & B2C Customer Experience | Trainer | Operations Manager.
What schools did Muhammad Obaid attend?
Muhammad Obaid attended Roots Ivy International School.
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Muhammad Obaid
Assistan Manager Hr | Training & Development At Al Baraka Bank Pakistan LimitedPakistan -
2hotmail.com, bankalfalah.com -
1lalaniassociates.com.pk
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