Matthew Odukoya Email & Phone Number

Greater London, England, United Kingdom

United Kingdom

• Services are subject to on-going senior leadership and management delegations, inspections, and areas for improvement through a range of methods including feedback from exit reviews with learners, client outcomes and client files• As the Head of Operations, I was expected to work towards the continuous improvement of all feedback and results of the learning delivery in this area• I worked within a small team supporting multiple sites with executive and desktop support, which included but not limited to: -• Understands the general sensitivity, priority and urgency around our most senior leaders• Prevents, troubleshoots and solves technical issues reported by end-users within the End User Computing infrastructure• Provided remote and in-person technical support to end users, resulting in reduction in IT service calls• Provided technical guidance and support to ensure user proficiency in use of IT applications• Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.• Developed and maintained IT Help Desk to provide technical support to users• Supported management decision-making with expert-level technical guidance.• Monitored KPIs and implemented swift change management to address potential delays.• Using various Microsoft Operating Systems and collaboration toolsto provide high quality service support, and raise and resole ticket;and facilitate Business meetings for example, ITIL processes, MS• SharePoint, MS SQL, MS CRM, CISCO/Polycom Videoconferencingequipment, CISCO Telepresence and Skype for Business meetings• Using a combination of SCCM and group policies to identify all theexecutable applications, configure the policies and then roll-out thechanges made to users• Using ServiceNow ticketing system to provide technical support andinstallation on a number of AV functions including video conferencingand hardware to all end users including VIP support (C- Suite)

Liverpool Street, England, United Kingdom

• Servicing premium members of the corporate firm being erudite on alcoholic and beverage menu's for my job role was important along with being knowledgeable on how to serve them properly• My job role required:• Bartending expertise: A thorough understanding of different types of drinks, recipes, andtechniques for preparing them• Inventory management: The ability to monitor and manage inventory levels to ensure that the bar has adequate supplies and ingredients to meet demand• Financial management: The ability to manage budgets, track sales, and control costs to maintain profitability• Staff management: The ability to recruit, train, and supervise bartenders and other staff members• Customer service: The ability to provide exceptional customer service and handle customercomplaints or issues effectively• Menu development: The ability to create and update menus that appeal to customers and align with the bar's concept and goals• Marketing and promotion: The ability to develop and implement marketing strategies to attract new customers and retain existing ones• Health and safety compliance: The ability to ensure that the bar meets health and safety regulations and requirements• Time management: The ability to manage time effectively and prioritise tasks to ensure that the bar operates smoothly and efficiently• Communication: The ability to communicate clearly and effectively with staff members, customers, vendors, and other stakeholders to ensure that everyone is on the same page and working towards common goals.

London, England, United Kingdom

• Performs planned and unplanned activities including but not limited to IT PC health checks, pre- travel IT checks, Operating• System installations, and maintenance of a variety of personal devices including smartphones, tablets, and laptops• Involved in the coordination of individual IT escalations• Provides sound advice and support to VIP consumers on IT related requests or queries within theset boundaries of Information• Risk Management, company Demand Policies and other available guidelines• Accurately documents the facts related to the incident or query, the troubleshooting steps taken and its resolution in the relevant ticketing database, as well as the associated time writing activities• Provides end-to-end planning and support for the IT requirements of the (virtual) meetings/events, including meeting room setup and event preparation, ensuring a smooth running of the event• Coordinates the follow up of any issues that may arise during the event• Shares and documents knowledge, thus working in a professional manner and fostering teamspirit• Adheres to a formal dress code and professional conduct at all times• Occasionally travels to support business needs when required, mainly in country• Fulfils the assigned shift during business hours and performs standby duties on a rotational basis• AirWatch I support over 500 user, using air-watch to manager mobile devices, applications and data, as well as windows 10 and Apple Mac computers also using MDM for configuring, securing and enforcing policies on smartphones and tablets.

London, England, United Kingdom

Providing IT support to clients via phone/email and also in-roomsupport in a timely manner• Scheduling and Coordinating meetings ensuring all necessary VIPguests /staff attend the relevantvideo conferences• Understanding when to prioritise urgent issues such as providingimmediate attention to urgent video conferences whilst achievingoutcomes within agreed deadlines, coordinating of individual ITescalations• Operating System installations, and maintenance of a variety ofpersonal devices including smartphones, tablets and laptops, settingup user access permissions for various software applications usedonsite• Providing sound advice and support to VIP consumers on ITrelated requests or queries within the set boundaries of Information• Risk Management, company Demand Policies and other availableguidelines• Providing end-to-end planning and support for the IT requirements ofthe (virtual)meetings/events, including meeting room setup and eventpreparation, ensuring a smooth running of the event• Coordinates thefollow up of any issues that may arise during the event• Sharing and documents knowledge, thus working in a professionalmanner and fostering teamspirit• Managing expectations and effective communications with the mostsenior Executives in the company• Involved in the coordination of individual IT escalations• Prevents, troubleshoots and solves technical issues reported byend-users within the End UserComputing infrastructure• Maintains effective and professional customer relations at all times• When necessary, liaise with other teams and individuals andcoordinate any work/effort required to resolve a problem• Regularreporting on Problem-related activity to management• Developingand encouraging an understanding of formal Problem Managementprocesses withcolleagues.

London, England, United Kingdom

• London, which is Oxford Circus, being able to be recognised of local competitors like Footlocker, Footasylum, and Sports Direct was important when it came to catering to customer demands and meeting them along with encouraging wanting to purchase additional sneaker care products which take allot of salesmanship• Excellent communication skills: A sales assistant must be able to communicate effectively withcustomers, colleagues, and managers• This includes listening carefully to customers, asking questions, and providing clear and concise information• Customer service skills: Sales assistants need to be friendly, helpful, and approachable to ensure that customers have a positive experience• They should be able to anticipate and address customer needs and concerns• Product knowledge: Sales assistants need to have a good understanding of the products they areselling so that they can answer customer questions and make recommendations• Sales skills: A successful sales assistant needs to be able to persuade customers to purchase by highlighting the features and benefits of the products• Teamwork: Sales assistants need to work well as part of a team, collaborating with colleagues to achieve sales targets and provide excellent customer service• Organisation: Sales assistants need to be well-organised, keeping track of inventory, sales, and customer interactions• Time management: Sales assistants must be able to manage their tasks effectively, prioritising tasks and completing them efficiently• Attention to detail: Sales assistants need to pay close attention to details such as pricing, inventory levels, and product displays• Flexibility: Sales assistants must be able to adapt to changing circumstances such as new product lines or unexpected increases in customer traffic• Positive attitude: An upbeat attitude can help sales assistants build rapport with customers and colleagues and create a welcoming atmosphere in the store.

Education record

Education record

Education record