Being passionate about supporting people currently undertaking open and flexible contracts to provide consultancy services to clients on important decision to reach important milestones practicing various business models, the focus is to guide clients on their path of success based on their specific needs.Responsibilities and Achievements:• Business Consultancy, Guiding and Mentoring: Coordinating with clients to analyze their specific needs then providing all the required… Show more Being passionate about supporting people currently undertaking open and flexible contracts to provide consultancy services to clients on important decision to reach important milestones practicing various business models, the focus is to guide clients on their path of success based on their specific needs.Responsibilities and Achievements:• Business Consultancy, Guiding and Mentoring: Coordinating with clients to analyze their specific needs then providing all the required tools, guidance and support through arranging consultancy and mentoring sessions.• Delivering Training and Coaching Programs: Working with clients and providing the required training and coaching programs. Mostly popular training programs are Customer Service Skills, Advanced Sales Skills, Establishing Corporate Relationships and Creating Positive Work Culture.• Public Speaking, Seminars and Influencing Speeches: Attending universities, social and academic organization as well as coordinating and running seminars on various topics targeting youth on various personal and professional development topics, some include life plan, positive thinking, path to success, entrepreneurship etc. Show less

Assigned this new project to take it to a success line within a defined timeframe where leadership role shall be applied in leading the entire business from market research, analysis to marketing, sales, distribution and brand management.Company has various departments including SES (i.e. SkyZone Experience Showrooms), SIS (Shop in Shop), Key Accounts, B2B (Business to Business), Accessories Business and Distribution (Retail Van Fleets), these consist of both direct and indirect sales units… Show more Assigned this new project to take it to a success line within a defined timeframe where leadership role shall be applied in leading the entire business from market research, analysis to marketing, sales, distribution and brand management.Company has various departments including SES (i.e. SkyZone Experience Showrooms), SIS (Shop in Shop), Key Accounts, B2B (Business to Business), Accessories Business and Distribution (Retail Van Fleets), these consist of both direct and indirect sales units in both MonoBrand and Multibrand stores (i.e. boutiques).Roles and Responsibilities:• Sketched the entire business development plan as well as acquired budget for its execution• Travelled across the country to build the entire team of DDVAN, Promoter, Merchandisers, Direct Sales (i.e. SkyZone) as well as Marketing Field Forces.• Successfully assigned and training the entire team of 10 Promoters, 20 Business Ambassedors, 20 DDVAN sales teams, 5 showrooms, 3 Regional Supervisors and other 4 line manager within a month.• Delivered 6 months of pending task within first month and scored first success in achieving the first sales target for a specific model.• Continuously working very hard to achieve the agent exclusivity for the firm. Show less

Leading multiple departments including SES (i.e. Samsung Experience Showrooms), SIS (Shop in Shop), Key Accounts, B2B (Business to Business), Accessories Business and Distribution (Retail Van Fleets), these consist of both direct and indirect sales units in both MonoBrand and Multibrand stores.Responsibilities and Achievements:• Leading People and Organizations: Successfully led strategic and functional leadership to provide variety of initiatives to solve complex issues and… Show more Leading multiple departments including SES (i.e. Samsung Experience Showrooms), SIS (Shop in Shop), Key Accounts, B2B (Business to Business), Accessories Business and Distribution (Retail Van Fleets), these consist of both direct and indirect sales units in both MonoBrand and Multibrand stores.Responsibilities and Achievements:• Leading People and Organizations: Successfully led strategic and functional leadership to provide variety of initiatives to solve complex issues and growth.• Business Development & Enhancement: Led business development team to explore and identify new business opportunities as well as developing current business portfolios. • Sales Leadership & Revenue Growth: Submitted yearly budget plan and commercial strategy to ensure the sales and profitability target achievements.• OPEX Reduction & Process Improvements: Streamlined business process and operational expenditure to maximize efficiency and productivity.• Networking and Building Strategic Relationships: Developed strategic partnerships on behalf of the firm.• Product Management and Market Analysis: Lead daily raw data collection and weekly market sensing to prepare a variety of market intelligence status reports.• Staff Training, Supporting, Motivating and Coaching: Led positive and result oriented employee development programs. • Set Customer Service and Experience Strategy: Led a fresh strategy to deliver world class customer experience.• Creative, Inventive and Out of Box Thinker: Invented and implemented fresh and creative ideas.• Successful Commercial Strategic and Planning: Led a successful commercial strategy to stay leader in the highly competitive and volatile market.• Develop and Enhance Corporate Relations: Directed strategic B2B (corporate) initiatives to identify business opportunities and extending corporate relations.• Strong and Effective Communication Skills: Led strong communication skills to facilitate more effective external and internal communications. Show less

During one year return to NZ for completing master’s program, delivered lectures in the areas of IT and Business Management including Project Planning and Control, Information Systems Management, Information System Analysis and Certificate in Computer Servicing (Hardware, Software, Networks and Customer Service).Responsibilities and Achievements:• Plan, design, develop and deliver modules: Developed new and more comprehensive curriculum where it was more clear and understandable… Show more During one year return to NZ for completing master’s program, delivered lectures in the areas of IT and Business Management including Project Planning and Control, Information Systems Management, Information System Analysis and Certificate in Computer Servicing (Hardware, Software, Networks and Customer Service).Responsibilities and Achievements:• Plan, design, develop and deliver modules: Developed new and more comprehensive curriculum where it was more clear and understandable to students, in results passing rates increased by 30% from last year.• Prepare, monitor and mark examinations: Created and changed past tests and exams patterns to entirely new format where student evaluation was more evidential and an appropriate feedback was more possible.• Best and most positive feedbacks from students: Delivered lectures with highest standards, always adapted to new challenges and working hard in giving student feedback as well as encouraging and motivating students to be active and participle in class discussions, sometime going out of the way to individual coaching. In result received best and highest positive feedback from students and colleagues on teaching style going on an extra mile to assist students in a honest, professional and passionate manner. Show less

Led three main department within retail (direct sales) segments including SES (i.e. Samsung Experience Showrooms – Retail Stores), SIS (Shop in Shop) and Key Accounts until Jan-2014 this is when requested 1 year leave to return back to New Zealand to complete Masters Research Program. Responsibilities and Achievements:• Business Development & Enhancement: Led, coordinated and organized opening of 5 new retail stores (SES) complying with Samsung guidelines and standards doubling… Show more Led three main department within retail (direct sales) segments including SES (i.e. Samsung Experience Showrooms – Retail Stores), SIS (Shop in Shop) and Key Accounts until Jan-2014 this is when requested 1 year leave to return back to New Zealand to complete Masters Research Program. Responsibilities and Achievements:• Business Development & Enhancement: Led, coordinated and organized opening of 5 new retail stores (SES) complying with Samsung guidelines and standards doubling the number of retail outlets at the same time increased the Key Account clients by 300% and also enhanced the SIS concept to increase revenue.• Strategic Negotiations and Brand Representation: Developed and enhanced regular contacts and follow-ups with existing Key Account clients while initiated contacts with new clients with detected fresh opportunities by establishing strategic negotiation and professional brand representation in result KDR clients were tripled. • Sales Leadership & Revenue Growth: Led the sales team focus toward revenue growth by motivating and appreciating as well as price adjustment and healthily supply chain coordination.• Survey Data Collection and Analytical Analysis: Created questioner survey for both direct and indirect sales outlets, after being entered to excel sheets sketched an analysis and forecasting report.• Strong and Effective Communication Skills: Led strong communication skills to facilitate more effective strategic external and internal communications.• Set Customer Care Strategy and Joint Operations: Led customer care strategy by focusing on after sales service delivery and operational excellence.• Leading and Managing Organizational Change: Defined positive leadership spirit and vision to the business units by guiding, mentoring and creating positive and analytical working culture within the organization.• Process Improvements and Business Solutions: Developed smart and efficient processes and procedures to ensure operational excellence. Show less

Teaching English classes (i.e. both GE & EAP), delivered special training classes for Business English, English for Marketing & Advertising and English for Marketing & Advertising. Furthermore led Human Resources and Marketing Departments; acting as HR and Marketing Manager. Responsibilities and Achievements: • Plan, Design, Develop and Deliver Training: Coordinated curriculum building and also outlined training manuals, as well as follow up on the training needs based on… Show more Teaching English classes (i.e. both GE & EAP), delivered special training classes for Business English, English for Marketing & Advertising and English for Marketing & Advertising. Furthermore led Human Resources and Marketing Departments; acting as HR and Marketing Manager. Responsibilities and Achievements: • Plan, Design, Develop and Deliver Training: Coordinated curriculum building and also outlined training manuals, as well as follow up on the training needs based on performance appraisals received from sponsoring organization, also developed a framework for testing and evaluation of training programs.• Quality Assurance and Process Documentations: Developed, maintained and executed quality assurance program and procedures for teaching material as well as HR & Marketing departments to ensure standards are fully complied by continuously enhancing proper quality assurance systems and procedures, ISO9001 was taken as model. Show less

Started as English Language Instructor within the International English Language Centre (IELC) where taught English and also prepared students planning on studying overseas for their IELTS examination. After achieving excellent results, was transferred to the Access Department as Team Leader of the Computer modules.Responsibilities and Achievements:• Plan, Design, Develop and Deliver Curriculum: Directed the responsibility for re-structuring and transforming the computing… Show more Started as English Language Instructor within the International English Language Centre (IELC) where taught English and also prepared students planning on studying overseas for their IELTS examination. After achieving excellent results, was transferred to the Access Department as Team Leader of the Computer modules.Responsibilities and Achievements:• Plan, Design, Develop and Deliver Curriculum: Directed the responsibility for re-structuring and transforming the computing curriculum (i.e. modules) and developing and teaching new learning and teaching material for 4 modules, as well as assisted the Head of Access in a number of IT-related developments within the department.• Effective and Strong Teaching Techniques: Provided effective teaching with strong techniques and meet the group and individual needs of the students. Assessed student’s performances provided extra tutorials, supervised dissertations, prepared lecture materials, worksheets, assignments, marking including other departmental activities.• Most Popular and Effective lecturer: Influenced positive teaching and work environment among students and work colleagues through creative and effective teaching approach as well as benefiting colleagues by willingness to spend time and energy in their professional development. In result achieved highest (and best) lecturer ranking through student approval rating scheme.• Leading, Directing, Guiding and Coaching: As IT Team Leader, led and directed small team of instructor toward their ambitions and achievements, also guided and coached them through calm and assured manner when facing difficulties and challenges in result created strong and positive culture.• Prepare, monitor and mark examinations: Led contribution to daily management (and operations) as well as exam preparations in most proficient manner with full attention to details. E.g. prepared most comprehensive exams which proven to most influential factor in student evaluation. Show less

Delivered lectures in both Prep-School and IT Department, teaching English classes and IT modules respectively, IT modules included programming and multimedia classes.Responsibilities and Achievements:• Plan, design, develop and deliver curriculum: Developed an entirely new curriculum and enhanced existing ones to meet the update criteria’s, for English classes delivered English grammar, listening, speaking, reading and writing modules while for IT classes delivered C++, Java… Show more Delivered lectures in both Prep-School and IT Department, teaching English classes and IT modules respectively, IT modules included programming and multimedia classes.Responsibilities and Achievements:• Plan, design, develop and deliver curriculum: Developed an entirely new curriculum and enhanced existing ones to meet the update criteria’s, for English classes delivered English grammar, listening, speaking, reading and writing modules while for IT classes delivered C++, Java and multimedia modules. • Prepare, monitor and mark examinations: Developed new standards of examination to cover all aspects of student evaluation and feedback achievements. E.g. created high standard of exams to be presented to Ministry of Higher Education.• Seminar & Conference Presentation and Public Speaking: Acted as conference host in multiple languages as well as run various seminars in various topics along running all the speaking and public speaking classes and seminars. Show less

Led, directed and managed business development, both direct & indirect sales (i.e. corporate accounts) and marketing solutions both horizontally and vertically.Responsibilities and Achievements:• Business Development & Enhancement: Led the responsibility for searching, identifying and analyzing new markets for further business opportunities, this is when within one opened two more mega stores in the region as well as changed the entire store planning and merchandising scheme to… Show more Led, directed and managed business development, both direct & indirect sales (i.e. corporate accounts) and marketing solutions both horizontally and vertically.Responsibilities and Achievements:• Business Development & Enhancement: Led the responsibility for searching, identifying and analyzing new markets for further business opportunities, this is when within one opened two more mega stores in the region as well as changed the entire store planning and merchandising scheme to attract/absorb more customers.• Sales Leadership & Revenue Growth: Directed new sales strategies two directions (i.e. direct and corporate accounts) which resulted in sales to increase in two folds.• Networking and Building Strategic Relationships: Identified and established strategic to network and relations with corporate enterprises to have purchasing accounts and bulk purchases. Show less

Company Profile:New Zealand registered LLC Company focusing on importing and distributing IT, consumer electronics and mobile phone products and accessories. The main sales channels included various wholesale, retail and online channels. The company was trading under MedesTech brand was a successful entrepreneurial venture until it was dissolved on April, 2011 due to returning to home country.Main Role:As one of the co-founders and senior executive led the supplier &… Show more Company Profile:New Zealand registered LLC Company focusing on importing and distributing IT, consumer electronics and mobile phone products and accessories. The main sales channels included various wholesale, retail and online channels. The company was trading under MedesTech brand was a successful entrepreneurial venture until it was dissolved on April, 2011 due to returning to home country.Main Role:As one of the co-founders and senior executive led the supplier & corporate relations and negotiations as well as business expansion through offline and online sales channels, direct online sales included domain specific eCommerce site (i.e. www.medestech.co.nz) and auctioneer sites but indirect channels included daily sales sites and other eCommerce channels.Responsibilities and Achievements:• Business Development and Enhancement: Initiated the business with zero customer base but within the first year, had over 1000 loyal direct sales (i.e. Retail) customers through eCommerce site and online auctioneers with over 50 indirect sales channels, expanding sales channels in both online and offline channels.• Successful Strategic Commercial Planning: Successful adjusted the direct and indirect margins where both avoid clashing and slowly developed sales with maximum margins in result profit increased to 200%.• Develop Strategic Corporate Business Opportunities: Successfully developed B2B sales channels (i.e. indirect) with various offline retail shops, online auctioneers, one-day sales sites and other eCommerce sites which contributed 60% of the total sales volume. Show less

Company Profile:New Zealand registered LLC Company focusing on retail (direct sales) and distributing (indirect) fresh Halal meat and FMCG products, as well as importing certain canned food products, a successful investment venture until it was acquired by Fresh Meat Ltd but trading under the same name.Main Role:As one of the co-owner, invested and directed the successful commercial endeavor and led the public relations, vendor (and corporate) negotiations and commercial… Show more Company Profile:New Zealand registered LLC Company focusing on retail (direct sales) and distributing (indirect) fresh Halal meat and FMCG products, as well as importing certain canned food products, a successful investment venture until it was acquired by Fresh Meat Ltd but trading under the same name.Main Role:As one of the co-owner, invested and directed the successful commercial endeavor and led the public relations, vendor (and corporate) negotiations and commercial functionality.Responsibilities and Achievements:• Business Development and Enhancement: As business owner, successfully developed and enhanced the business until the revenue was increased to 400% within the first year.• Successfully initiated and negotiated a new business line through securing various corporate deals and opening indirect sales channels which contributed to the 30% of the total revenue. Successful commercial strategic and planning: Adopted various successful business strategies and also introduced new product lines which resulted in profit (and margin) increase up to 50% in total.• Develop Strategic Corporate and Social Relations: Established corporate and strategic relations will local schools, organizations community centers through arranging various visits and meetings, as well as arranging donations (and sponsorship), at the same time hosting groups of tours to the retail outlet to acquire the change of branding and portraying the business vision and concept. Show less

The primary role was involved around developing software for business operations and accounting for Mitre 10 Group, one of the largest retail chains in New Zealand, also involved client interaction, time management to meet project deadlines, research, standards development (i.e. Quality Assurance) and client support.Responsibilities and Achievements:• Software Development and Enhancement: Successfully developed new software applications, added new features and functions, at the… Show more The primary role was involved around developing software for business operations and accounting for Mitre 10 Group, one of the largest retail chains in New Zealand, also involved client interaction, time management to meet project deadlines, research, standards development (i.e. Quality Assurance) and client support.Responsibilities and Achievements:• Software Development and Enhancement: Successfully developed new software applications, added new features and functions, at the same time enhanced previously written codes. Collaborated with team of 6 other developers to successfully deliver multiple projects including Extra Choice Orders, which was comprehensive addition (and also change) to the current CRM and entire business process.• Retail Business Solutions and Client Interactions: Collaborated and interacted with client’s business heads to research and evaluate (i.e. analyze) business needs and IT capabilities and oppertunites to promote and implement the required solutions.• Excellent Results in Challenging Projects: Successfully led a conscientious and responsible completion of all tasks in often-challenging project environment with a fantastic approach to the tricky issues that software development occasionally involves. • Quality Assurance and Process Documentations: Was always referred as tidiest (and neatest) coder, this is when beside undertaking daily tasks and new projects also revised old codes (and programs) and re-wrote many of the older applications, also initiated the documentation of coding standards according to the Software Development Life Cycle (SDLC) to enhance functionality, design, usability and edibility of the codes and applications. Show less

Worked as retail sales person (and consultant), counter in-charge as senior sales staff and also giving training to newly employees sales staff members, worked as part-time during study period and full-time during summer holidays (or breaks).Responsibilities and Achievements:• Sales and technical support and consultant: Directed and assisted retail/direct and on-account customers on their purchases through presenting, promoting and providing product information.• Product… Show more Worked as retail sales person (and consultant), counter in-charge as senior sales staff and also giving training to newly employees sales staff members, worked as part-time during study period and full-time during summer holidays (or breaks).Responsibilities and Achievements:• Sales and technical support and consultant: Directed and assisted retail/direct and on-account customers on their purchases through presenting, promoting and providing product information.• Product merchandising and stock management: Coordinated and supervised all aspects of product merchandising including stocking, straightening, replenishing and inventory tracking.• Supervising and training new staff members: As most senior staff within the store, led and organized training sessions (and induction programs) for newly employed staff members. • Employee of the year award and Customer Service Recognitions: Awarded part-time of the year for being best employee of the store and achieving multiple outstanding customer service recognitions and appreciations as well as Memo Bulletin publications, also successfully completed Retail Grade 2 program and achieved certification. Show less

Collaborated with on-call customers to provide support and resolve their technical issues after diagnosing the required solution beside capturing all the relevant details, at the same time identifying business opportunities and transferring them to sales team.• On-call Technical Support and Resolution: Interacted with customers and gathered information to determine and diagnose the technical issues by evaluating and analyzing the symptoms, as well as providing the process information in… Show more Collaborated with on-call customers to provide support and resolve their technical issues after diagnosing the required solution beside capturing all the relevant details, at the same time identifying business opportunities and transferring them to sales team.• On-call Technical Support and Resolution: Interacted with customers and gathered information to determine and diagnose the technical issues by evaluating and analyzing the symptoms, as well as providing the process information in response to technical inquiries, concerns, and requests about products and services.• Best Customer Service Experience Recognition: Received various customer experience recognition and once awarded as star of the team. Show less

Main responsibilities included testing online marketing campaigns before going live by creating and developing various test scripts as well as minor code fixes. Responsibilities and Achievements:• Testing and Retiring Online Marketing Campaigns: Coordinated and mediated with developers and support team to provide feedback about automated testing strategies, design fixes, and patches.• Creating and developing test scripts: Designed independent test scripts for each newly… Show more Main responsibilities included testing online marketing campaigns before going live by creating and developing various test scripts as well as minor code fixes. Responsibilities and Achievements:• Testing and Retiring Online Marketing Campaigns: Coordinated and mediated with developers and support team to provide feedback about automated testing strategies, design fixes, and patches.• Creating and developing test scripts: Designed independent test scripts for each newly developed web application (or online campaign) to perform testing as well as documentation of quality assurance process and procedures according to the Software Development Life Cycle (SDLC) to make improvements to functionality, design, and usability of online campaigns. Show less

As reliable and trustworthy student, during final year of completing my qualification was selected (by IT department) to mark first year tests and mid-term exams (both online and offline), then during second semester was promoted to be markers supervisor – supervising other student markers.• Exam Monitoring, Supervising and Marking: During first semester assisted lecturers to monitored and supervise students during their exam at the same marketing exams based on provided… Show more As reliable and trustworthy student, during final year of completing my qualification was selected (by IT department) to mark first year tests and mid-term exams (both online and offline), then during second semester was promoted to be markers supervisor – supervising other student markers.• Exam Monitoring, Supervising and Marking: During first semester assisted lecturers to monitored and supervise students during their exam at the same marketing exams based on provided guidelines.• Markers Supervisor and Leadership: During second semester was promoted to markers supervisor role which included in leading and directing other markers to perform their defined tasks. Show less