Puja Pathak Email & Phone Number

I am looking for a job as an Operation Manager/ Escalation Manager /Sales Manager/ Relation Manager / Customer Relationship Manager.Operation manager with more than 10 years of experience in the service industry, dedicated to providing quality care for ultimate 100% customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Coordination with department stakeholders in general accounting, finance transactions, IT, Non-IT, warehouse, operation, Admin, Legal, and other departments to meet deadlines and customer expectations. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next Team.Frontline Group - Operation Manager • Managing the leading multiple contact center.• Provide operational support to field staff related documentation and KPI, coaching the team as per the requirement • Delivering excellent customer service, resulting in a consistent 100% customer satisfaction rating.• Ability to manage multiple tasks at the same time to meet deadlines.• Mange the complex vendor and internal stakeholder, Customer acquisition department relationships.• Smoothening the workflow from the Executive level to high management.• Escalating the complaint with respective SPOC as well as their HODs.Resolution of major issues within the given TAT• Coordination with all the stakeholders and SPOC-related general accounting, finance transactions, IT, Non-IT, warehouse, operation, Admin, Legal, and other departments like customer service, and outbound inbound teams to streamline the workflow.• Coordination with the existing client as well as new clients.• Coordination with the accounting department related to ledger clearance, issuance of credit notes, debit notes, accounts receivable, payable, transactions online or offline, sales invoices, Performa invoice, and billing issues within assigned TAT.• Managing KYC files.• Coordination with warehouse, control tower, operation team, and logistics for timely order dispatches.• Coordination with field team from RSH to SE level, managing daily sales reports, location tracking, and attendance management on a daily, weekly, and monthly basis and directly reporting to Management.• Floor Support.•Maintaining relationships with existing as well as new clients.Hi everyone, I am looking for a job on an urgent basis and I would really appreciate your support.Puja - 9313741550