• Established a new role and department (special projects) in collaboration with the Chief Vision Officer and founder to lead the development of unique projects that focus on innovative ideas. • Developed and implemented structure for project processes and metrics of project success. • Lead project management, research, organization, communication and execution of all projects.• Adapted to a marketing specialist role; presented marketing updates and designed strategy in collaboration with PR firms and executive team, project managed all marketing initiatives. • Edited menus and promotional items in Adobe; coordinated special printing with vendors.

• Lead weekly operations meeting; developed standardized format for reporting updates. • Analyzed and presented quarterly P&L audit. • Managed inventory, POS systems, and controlled food costs to optimize profitability.• Dropped costs by 12% and increased gross profit by 17%.• Created financial projections for new initiatives; project managed and drove initiative agendas. • Lead and managed the front and back-of-house teams to promote professionalism, teamwork, guest satisfaction, communication & coordination; responsible for over 90 employees• Handled guest inquiries, feedback, and complaints; resolved issues promptly & professionally.• Proactively monitored industry trends, emerging products, & customer preferences.• Trained and mentored staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences.

• Prepared preopening projections, proformas, pricing models, & labor forecasts.• Conducted preopen research; presented CompSet, SWAT, and market research.• Project managed culinary, branding, beverage, operations, and facilities opening deliverables. • Built out TOAST and KDS back end. • Interviewed, onboarded, trained and oversaw a growing team of 90 plus staff members.• Oversaw service, assessing guest and staff feedback to make continual adjustments that improve the guest experience and optimize operational efficiencies.

• Work productively with GM and MML Executive Team to exceed guest expectations, provide great service, and create memorable guest experiences• Capture and retention of regular guests• Expand service standards and education for the restaurant, extending to staff development/educatiom opportunities during daily shifts & monthly meetings.• Participate in and ensure the execution/completion of all standard MML inventory practices on properly monthly• Upkeep of product cost, R&M, and expense control• Reporting and accounting of Areas of Responsibilities to General Manager• Maintenance of Restaurant to MML & Travis County Health Department Standards

• Supervise high volume floor and develop service staff; conduct POS training. • Work to achieve company objectives in sales, service, quality, appearance, and sanitation of the facility; in October, contributed to earning over $1m in net sales. • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. • Understand and implement all company policies, procedures, standards, specifications, guidelines, and training programs; consistently demonstrate and promote the company culture; ensure all guests receive excellent service.

• Acted as point of contact between BoH and FoH during service; communicated clearly and concisely with internal expo and servers to resolve and mitigate any ticket or kitchen errors. • Standardized ticket organization to improve line efficiency at high volume. • Trained incoming food runners and servers in proper plating, line organization, kitchen communication, side work, and best practices regarding steps-of-service. • Created and provided training guides for menu tests and table/seat numbers.

• Reported on and clerked trials, articulating case developments to the solicitor. • Conducted case research and presented strategy proposals. • Corresponded with clients regarding case updates and client concerns. • Recorded transactions and billable hours in online financial portal.

• Recorded transactions on QuickBooks. • Communicated with brokers, current, and potential clients regarding questions and concerns with apartment and condominium listings. • Constructed an electronic system for file storage, updating technology in the office.

• Procured high levels of customer satisfaction through excellent sales and consumer service, generating productive, trusting relationships with customers• Interpreted customer needs, providing assistance and information on product features and available options.