Mohammed Masud Rana Ashik Email & Phone Number

Experienced IT Support Engineer with over 4 years of practical expertise in the field. During a 3-month training at Bangladesh Korea Technical Training Center, I honed my skills and developed a strong foundation in IT support. Proficient in IT Support (Level-1) with a commitment to delivering optimal solutions to any company. Known for my hard work, dedication, and ability to meet deadlines.Experience:Internship at Bangladesh Korea Technical Training Center: Gained valuable hands-on experience and knowledge in IT support, including troubleshooting, system maintenance, and customer service.Over 4 years of experience in the IT field: Demonstrated expertise in providing technical support, resolving issues efficiently, and ensuring the smooth operation of IT systems.Skills:*Proficient in IT Support (Level-1): Capable of handling various IT issues and providing timely assistance to users.*Strong problem-solving skills: Committed to delivering the best solutions to resolve technical issues effectively.*Deadline-driven: Skilled at managing tasks and projects efficiently to meet tight deadlines.*Excellent communication: Able to communicate effectively in English and Bengali, both verbally and in writing.Soft skills:*Possess strong time management, planning, organization, and interpersonal skills essential for success in the IT support role.Technical Skills:*Basic mathematical concepts: Able to apply mathematical concepts in problem-solving scenarios.*Occupational Safety and Health (OSH) practices: Committed to maintaining a safe and secure work environment.*Proficiency in using office application software: Skilled in using various office applications for daily tasks and emergencies.*Email and web browsing: Experienced in sending and retrieving information using email and web browsers.*Typing proficiency: Able to type documents in both Bengali and English.*Hardware assembly and configuration: Capable of assembling hardware components and configuring personal/office computers.*Compliance and ethics: Adheres to ethical standards and compliance requirements in the IT work environment.As an IT Support Engineer, I am dedicated to leveraging my skills and experience to contribute to the success of your company by providing reliable IT support and delivering solutions that meet business needs.