Mohamed R. Email & Phone Number

Mohamed R. is a IT Transformation & Digitalization / ITSM Implementation / Service Potfolio & Governance / ServiceNow Implementation / ITIL Accredited Trainer at Confidential. They is proficient in English and Arabic. Colleagues describe them as "Rahim is one of the best calibers that I have worked with, Very professional results oriented have an eye for details, Rahim is able to manage people with different backgrounds and different culture. Being able to set strategy and implement it. I do recommend Rahim as a valuable added value for any organization looking for talented skilled calibers. " and "I have worked with Mohamed for a couple of years as a peer in leading service desk teams in Vodafone. During this time, I have seen Mohamed transform how his team provided customer support by introducing chat support, which cut the calls received by his team members by more than 70%. This in turn resulted in a boost in productivity of team members and efficiency for the business, and solved a problem that was always present before he took over, and that was missing service levels. Mohamed is also very organised and is a master of his craft. He is very good at keeping the focus on business priorities throughout the year as well as working on the day-to-day needs of his people and customers. On a personal level, Mohamed is an easy-going person who is flexible and adapts very well to change. He does not hesitate to make the difficult decisions, and is supportive to a great extent when needed. Mohamed has my highest recommendation for management roles in reputable organisations with confidence that he will impress. "