Mohamed Ramees Email & Phone Number

Dubai, United Arab Emirates

**Microsoft 365 Backup Implementation**: Successfully onboarded a robust Microsoft 365 backup system using Veeam, enhancing data protection and recovery capabilities. **Cloud Migrations**:o Azure Active Directory: Seamlessly migrated users from On-Premise Active Directory to Azure AD, ensuring smooth transition and enhanced directory services.o Device Management• Deployed Windows Autopilot and efficiently migrated devices from SCCM, streamlining device setup and management… Show more **Microsoft 365 Backup Implementation**: Successfully onboarded a robust Microsoft 365 backup system using Veeam, enhancing data protection and recovery capabilities. **Cloud Migrations**:o Azure Active Directory: Seamlessly migrated users from On-Premise Active Directory to Azure AD, ensuring smooth transition and enhanced directory services.o Device Management• Deployed Windows Autopilot and efficiently migrated devices from SCCM, streamlining device setup and management processes.• Implemented comprehensive iOS & Android device management using Intune, ensuring seamless and secure mobile device integration.**Contractor Management System**: Associated in Developing a contractor management system utilizing SharePoint and Power Automate, improving contractor onboarding and workflow automation. **Transnational IT Support**: Conducted strategic site visits to offices in the US, Italy, Saudi Arabia, and Jordan, providing on-site support and aligning IT infrastructure with global standards.**Responsibilities**:• Azure and Cloud Administration: Administered Azure Active Directory and enterprise applications, securing access and enhancing authentication protocols. Managed virtual machines and monitored Azure resources to maintain performance and reliability.• Project Leadership: Led cross-functional team projects, providing strategic direction, work allocation, and mentorship to team members.• IT Service Management: Oversaw the IT ticketing system through Freshservice, working closely with the SDM to restructure and optimize the system, driving efficiency in incident resolution and service delivery processes.• VIP IT Support: Delivered advanced Level 2&3 VIP, and user support across 30+ countries, ensuring seamless IT operations and user satisfaction in MENA, Europe, the US, and Asia. Show less

Dubai, United Arab Emirates

• Office 365 Administration: Managed Office 365 SaaS applications, including administering SharePoint and OneDrive, and configuring policies to enhance productivity and security.• Global IT Support: Delivered advanced Level II and III user support across 30+ countries, ensuring seamless IT operations and user satisfaction in MENA, Europe, US, and Asia.• Vendor Coordination and Procurement: Established and maintained productive relationships with service providers in UAE, KSA… Show more • Office 365 Administration: Managed Office 365 SaaS applications, including administering SharePoint and OneDrive, and configuring policies to enhance productivity and security.• Global IT Support: Delivered advanced Level II and III user support across 30+ countries, ensuring seamless IT operations and user satisfaction in MENA, Europe, US, and Asia.• Vendor Coordination and Procurement: Established and maintained productive relationships with service providers in UAE, KSA, and Jordan, negotiating optimal terms for mobile devices, data plans, internet connections, and IT peripherals including laptops and other hardware.• Exchange Online and Data Retention: Managed and optimized Exchange Online services, ensuring efficient email services and implementing data retention policies to comply with organizational and regulatory requirements.•Directory Services: Provided advanced-level management and administration of Directory Services, including Active Directory, Group Policy, ADFS, DNS, and DHCP.• Device Management: Implemented and managed device policies using MS Intune and JAMF, ensuring security and compliance for iOS, Android, and Windows devices.• Security Management: Conducted vulnerability assessments using Tenable and Microsoft Defender, proactively addressing potential security threats.• Operational Excellence: Maintained organizational standards and SOPs, managed IT inventory and purchases, and ensured optimal network performance through monitoring with SolarWinds Orion and Aruba Central.• Onboarding and Orientation: Facilitated employee onboarding and IT orientation, managing account creation, laptop setup, and training sessions to integrate new hires effectively.• Conferencing Solutions: Administered advanced conferencing platforms, including Premium Zoom and Teams, ensuring smooth operation of phone, webinar, and conferencing rooms. Show less

Dubai, United Arab Emirates

Trichur Area, India

• Providing desktop support, assisting end users with the installation of applicatio software.• Assisting Senior Technical Support with the implementation of AD and DNS.• Assigning users and groups with shared folder access and security.• Applying Group Policy Objects (GPOs) for domain members.• Creating VLANs and enabling inter-VLAN routing.• Configuring routers, repeaters, and wireless modems.• Installing network printers and scanners.• Assigning LAN scope to end… Show more • Providing desktop support, assisting end users with the installation of applicatio software.• Assisting Senior Technical Support with the implementation of AD and DNS.• Assigning users and groups with shared folder access and security.• Applying Group Policy Objects (GPOs) for domain members.• Creating VLANs and enabling inter-VLAN routing.• Configuring routers, repeaters, and wireless modems.• Installing network printers and scanners.• Assigning LAN scope to end users and hardware. Show less

Cochin Area, India

Bachelor’S Degree, Business Administration

Diploma In Logistics And Supply Chain, Logistics, Materials, And Supply Chain Management, B