Ray Harwick Iii Email & Phone Number

Allentown, Pennsylvania, United States

Plumbing, Heating, and Industrial Supplies•Assist customers who purchase and/or pick up merchandise at the Profit Center•Process and fill Sales Orders generated at the sales counter•Process cash sale returns and refund paperwork in accordance with Company policy and procedure.•Pick materials for orders, assemble and package the materials for shipment/pick up•Maintain stock levels, cleanliness, order and safety at the sales counter.

Bethlehem, Pennsylvania, United States

Promote and sell floor coverings (carpets, vinyl, laminate, hardwood, tile, other various flooring materials) and flooring accessories.Receive, store, and distribute materials, tools, equipment, and products within establishment.Provide customer service which includes making deliveries as needed.

Morris Plains, New Jersey, United States

Led Customer Service Team across multiple locations, quoted all new walk-in business, managedcustomer contract requirements, coordinated logistics requirements, and used data analytics forforecasting and to provide key customer performance metrics for Honeywell’s Aircraft Wheel andBrake Repair & Overhaul (R&O) services for the Americas.• Standardized quoting process and developed a standard work scope that reduced turnaroundtimes and eliminated variation for all walk-in business that generated over $20M sales per year.• Designed, created, and implemented a process to track and monitor sites’ freight costs for errorsand cost savings that reduced yearly freight costs by $1 million and achieved “Honeywell PlatinumAward.”

Allentown, Pennsylvania, United States

Primary point of contact for all customers providing friendly, efficient, and accurate solutions through phone or e-mail with the goal of customer loyalty and collaborated with other departments as necessary to resolve for Honeywell’s Aircraft Wheel and Brake Repair & Overhaul (R&O) services for the Allentown facility.• Designed, created, trained, and implemented dashboard for forecasting customer requirements to production that became the standard for all customer service representatives in the R&O’s. - Achieved “Customer Service Organization Employee of the Month.” - Prepared and provided quotes for walk-in business and facilitated work through multiple R&O sites until completion.• Contributed to passing HSE Corporate Audit as a Member of the Allentown Leadership Team that was awarded “Bronze Award.”

Allentown, Pennsylvania, United States

Managed tire inventory for production requirements, provided customer demand requirements for production lines, and assisted in customer support for Honeywell’s Aircraft Wheel and Brake Repair & Overhaul (R&O) services for the Allentown facility.• Organized layout of tire storage area for faster identification and retrieval for production team plus optimized space utilization. • Implemented safety controls for the forklift aisle that Achieved “Bronze Award.” • Designed and implemented tire ordering spreadsheet that established minimum and maximum levels for fast easy calculating tire orders.

Allentown, Pennsylvania, United States

Oversaw production requirements for the Allentown Aircraft Wheel and Brake R&O facility. Trained site and implemented Lean Manufacturing and 5’s Visual Workplace principles for better process flow and reduced costs.

Allentown, Pennsylvania, United States

Performed all functions within Aircraft Wheel and Brake R&O including line mechanic, repair specialist, and line supervisor. Nondestructive Inspector (NDI) Certified in Penetrant, Eddy Current, and Ultrasound disciplines.

Multiple Locations

Maintained and repaired aircraft armament and missile systems on Army’s Cobra Helicopters.