M. Richard Speranza Email and Phone Number
M. Richard Speranza work email
- Valid
- Valid
M. Richard Speranza personal email
I am a highly successful, energetic leader of multiple global technical support teams. I have a unique blend of leadership strengths and technical competencies which I have successfully demonstrated in the corporate enterprise environment. I have a reputation for leadership and initiative with a demonstrated proficiency to quickly establish a positive rapport with customers both internal and external.Specialties: Certified Support Manager (CSM)Microsoft Certified IT Professional–Database Administrator (MCITP–DBA)–SQL Server 2008Microsoft Certified IT Professional–Database Administrator (MCITP – DBA)–SQL Server 2005Microsoft Certified IT Professional (MCITP)–SQL Server 2005Microsoft Certified Technical Specialist (MCTS)–SQL Server 2005Microsoft Certified Professional (MCP)–SQL Server 2000CompTIA A+ Certified TechnicianMicrosoft Certified Professional (MCP)–Windows NT
Dell Emc
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Sr. Manager, Global Technical SupportDell Emc Sep 2016 - PresentResearch Triangle Park, NcCurrent responsibilities include the management of a global team of Managers, Technical Support Engineers and Subject Matter Experts. Other responsibilities include providing technical problem support, management support, case resolution and communication when appropriate. I am accountable for assisting with team scheduling, work plans, technical direction, and performance management/development of direct employees. Additional responsibilities include providing remote/phone support to enterprise level customers for multiple products to resolve their issues when issues have been escalated and first line direct product support in the field has failed to identify or fix software issues. I collaborate and provide customer support for moderately complex technical issues and problems.
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Tac Support ManagerEmc - Data Protection And Availability Division Oct 2010 - Sep 2016Research Triangle Park, NcMy current responsibilities include the management of a team of up to 14 technical support engineers and administrative individual contributors. Other responsibilities include providing technical problem support, management support, case resolution and communication when appropriate. I am accountable for assisting with team scheduling, work plans, technical direction, and performance management/development of direct employees. Additional responsibilities include providing remote/phone support to enterprise level customers to resolve their issues when problems have been escalated and the first line direct product support in the field has failed to identify or fix equipment or software issues. Additionally, I collaborate and provide customer support for moderately complex technical issues and problems.
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Technical Interaction ManagerData Domain Apr 2010 - Oct 2010Research Triangle Park, NcResponsible for developing and maintaining a positive working relationship with internal and external customer base, within a team environment. My primary responsibilities were to manage technical interactions between customer and Data Domain Technical Assistance Center. I was able to do this by monitoring and resolving system automated alerts with content and engaging required resources to drive the appropriate resolution. I also communicated in a collaborative environment to move cases, validated specific content and identified needed content which provided a resolution path to the issue at hand.
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Professional Services Team LeadVisionair Jun 2006 - Apr 2010Responsible for: managing team to facilitate and maintain deployment, migrations, and upgrades of company based products as well as multiple billable projects; manage scheduling of team’s activities; manage, create, and distribute outgoing quotes to meet monthly and quarterly billable quota; serve as liaison between Client Services and clients in regards to professional services, product deployments, and upgrades; responsible for maintaining and updating team documents on the intranet Microsoft Share Point Portal. Travel on-site to complete fresh product installations for new clients. -
1St Responders Technical Analyst Team LeadVisionair Nov 2004 - May 2006Supervised team of seven to investigate and resolve client reported computer software and hardware issues. Review and test computer software created by developers and DBA's to ensure software meets agency objectives and specifications.
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Professional Services SupervisorVisionair Mar 2004 - Nov 2004Maintained daily activities and schedule for the Professional Services Team. Managed the schedule of deployment and update activities. Organized and developed product deployment plans. Organized and maintained the Professional Services Team intranet portal. Create, approve, and distribute quotes for professional services.
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Computer Support Technical Analyst - Team LeadVisionair Oct 2002 - Mar 2004Maintain a team of up to five to oversee multiple activities of the client services division. Work with DBA to effectively resolve client reported issues. Train new support technicians.
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Computer Support Technical AnalystVisionair Jun 2001 - Oct 2002Investigation and resolution of daily computer software and hardware problems for clients who utilize the VisionAIR developed Public Safety Suite software.
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Weekend ManagerThe Cape Golf And Racquet Club Oct 2001 - Jun 2006Responsible for the running and operation of the golf course pro shop which includes upkeep and check of inventory, and maintaining positive customer and vendor relationships.
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Freelance Film TechnicianSelf-Employed Jun 1990 - Jun 2001Responsibilities included the supervision of teams up to fifteen, daily upkeep of crew timesheets and payroll, as well as maintaining the inventory and maintenance of technical equipment. I was also responsible for the creation and lighting of film sets.
M. Richard Speranza Skills
M. Richard Speranza Education Details
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Softrain Computer Training CenterMicrosoft Certifications -
Psychology -
W.G. Enloe High School
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Ravenscroft
Frequently Asked Questions about M. Richard Speranza
What company does M. Richard Speranza work for?
M. Richard Speranza works for Dell Emc
What is M. Richard Speranza's role at the current company?
M. Richard Speranza's current role is Global Technical Support Manager at Dell EMC.
What is M. Richard Speranza's email address?
M. Richard Speranza's email address is rs****@****.rr.com
What schools did M. Richard Speranza attend?
M. Richard Speranza attended Softrain Computer Training Center, East Carolina University, W.g. Enloe High School, Ravenscroft.
What skills is M. Richard Speranza known for?
M. Richard Speranza has skills like Technical Support, Microsoft Sql Server, Enterprise Software, Cloud Computing, Software Installation, Windows Server, Management, Computer Hardware, Hardware, Team Leadership, Databases, Sharepoint.
Who are M. Richard Speranza's colleagues?
M. Richard Speranza's colleagues are Tomas Polacek A.d., Simon Hillenfjärd, Gülay Akbudak, Hashwini S., Scott Brady, Anurag K., Beatriz Camacho.
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