Maximilian Ridge Email & Phone Number

Austin, Texas, United States

-Manages Rainfocus registration platform, overseeing the full registration process to ensure seamless attendee experiences. -Maintains data integrity, conducting regular audits of attendee registrations and ensuring accurate & consistent categorization of data to optimize event workflows and reporting.-Support onsite logistics, registration, and temporary staff training of approximately 15 corporate events onsite per year.

Remote

Served multiple roles for digital and live events with a major focus on Rainfocus registration system and data management:Business Systems Coordinator:-Rapidly learned internal budgeting systems and Salesforce administration practices to support the absence of the Business Systems Manager.-Supported all aspects of Salesforce user and account maintenance, and implemented Salesforce configuration changes including fields, page layouts, record types, and custom settings.-Updated/maintained integrity and security of vital reports and dashboards within Salesforce in addition to delivery of ad hoc reports Senior Customer Support Rep: -Resolved customer concerns and questions concerning registration for digital and live corporate eventsranging between 500-30,000 attendees, handling more than 100 cases per day during peak periods. -Developed FAQs and process documents detailing clear plans for email response, escalation, inbox organization, and other resources for representatives’ use. -Assisted with troubleshooting of CSR systems and Microsoft Office apps, acting as dedicated technical support.Registration Technician:-Created various reports and dashboards to gain insight into year-over-year event performance.-Managed all technical aspects of Registration including pre-planning, design, and post-event wrap up.-Collaborated with customer support and corporate clients to resolve technical errors and ensure a seamless attendee registration experience.-Regularly scanned registration system for data integrity.

Austin, Texas, United States

-Provided guidance for members needing assistance resolving errors regarding in-vehicle systems such as Bluetooth Connections, Infotainment Systems, and Wi-Fi connection. -Assisted members of the GM Rewards program with redemption options, account issues, and general program guidelines.-Handled approximately 60-80 calls per day, receiving above-average quality and quantity of customer reviews.

Austin, Texas, United States

Customer service representative with focus on housing/registration systems and support via email, chat, and phone.