Mariza Romero Email & Phone Number

North Highlands, Ca, Us

Arranged meetings with clients to complete intake forms and obtain/secure evidence. Completed/submitted well-written and in-depth documentation in a timely manner. Maintained organized client records.

Resolved product or service problems by clarifying the client's complaint; determining the root cause; selecting and explaining best course of action; expediting correction/adjustment by partnering with cross functional partners; following up with client to ensure satisfactory resolution all while playing a key role in maintaining satisfactory service level goal.

Clerical duties: Recording/Forwarded Calls/Messages, Processed New Hire Badges, Organized & Created Paperwork Templates, Checked-In Guests/Employees, Scanned Files for paperless storage. Monitored visitor access by collecting appropriate government approved documentation for secure entry into Foreign Trade Facility. Coordinated Life Safety and Emergency Procedures in a calm manner during distressed situations. Coordinated with other security and government agencies.

Developed and implemented plans to introduce and engage audiences in services available particularly focusing on low income families. Organized and held community events providing guided tours of the facility and discussing educational and child-care programs. Interacted with individuals from all backgrounds, cultures, and social status’ in a welcoming and professional manner. Created and managed social media platforms generating creative posts providing the public with information regarding events, available resources and more.

Screened and recruited the best-qualified candidate in a timely manner. Maintained records and proper documentation. Planned and executed appropriate personnel placement, rest and meal breaks, and educated team members on appropriate plans of action if an emergency were to arise. Partnered with outside organizations to obtain services and resources for event needs.

Assembling and disassembling product in meat refrigerator.Organizing product in refrigerator and on sales floor. Placed special merchandise orders for customerDemonstrated that customer come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customer.

Bachelor'S Degree, Business Technical Management

Associate'S Degree, Criminal Justice