M. S. Tomar Email & Phone Number

•Interaction with client through net meetings calls & emails. •Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level Agreements.) •Responsible for troubleshooting the issues in the system and providing support •Executing the needed changes in configuration •Executing the analysis and resolution of production support calls •Raising Change Requests (CRs) and writing functional specifications for them •Preparing test data for… Show more •Interaction with client through net meetings calls & emails. •Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level Agreements.) •Responsible for troubleshooting the issues in the system and providing support •Executing the needed changes in configuration •Executing the analysis and resolution of production support calls •Raising Change Requests (CRs) and writing functional specifications for them •Preparing test data for testing CRs (Change Requests) •Testing CRs (Change Requests) and preparing test results Show less

•Installed & configured software, hardware, networking tools, servers and accessories•Executed all activities towards Server Administration, Database Administration and Network Maintenance.•Providing active troubleshooting support for all hardware, software and networks related problems.