Sap Support Executive
Current- Interaction with client through net meetings calls & emails.
- Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level Agreements.)
- Responsible for troubleshooting the issues in the system and providing support
- Executing the needed changes in configuration
- Executing the analysis and resolution of production support calls
- Raising Change Requests (CRs) and writing functional specifications for them