* Installing, Configuring and Troubleshooting the various designing software .* To Managing Office 365 Apps, OneDrive, Outlook and MFA Authentication.* Troubleshoot network connectivity issues and reported to L2 team for further support.* Configured and managed DNS and DHCP services to ensure seamless networkconnectivity for end-users.* Installing and Configuring VPN client Fortinet SSL VPN for Roaming & WFH users* Maintaining the office Assets Laptop, Tablets, MacBooks and Network Peripherals such asPrinter, Switch and Access points.* Walk customers through installing applications and computer peripherals & I have Configure* Set up new PCs and laptops for new employees, including hardware and softwareconfiguration, connectivity testing, and system installation.* Maintain and administer computer networks and related computing environments, includingcomputer hardware, systems software, applications software and all configurations* Coordinate with customers and analyses the problem and status of machine, and quickly solvedthe issues.* Customized desktop applicationstomeet user needs, ensuring optimal usability and efficiency.*To Administrate the Microsoft Office365 Email services, Good knowledge in POS system andTablet,iOS, and Android.* Co-ordinating with Vendors and suppliers for internal or Branch support such as CAT 6 Cabling, Fiber cable termination and CCTV installation.

•Address user tickets regarding hardware, software & Ask targeted questions todiagnose problems.•Walk customers through installing applications and computer peripherals & I haveConfigureGuide users with simple, step-by-step instructions & Customize desktop applicationsto meet user needs .Test alternative pathways until you resolve an issue & Conductremote troubleshooting.•Troubleshooting network connectivity in a LAN/WAN environment & I solve theissues like port security.•Patched software and installed new versions to eliminate security problems andprotect data.•Set up new pc and laptops for new employees configured systems ensure theconnectivity and installed and tested hardware and software.•Supported local and network printers by performing maintenance and repair.•Creating & deleting Email users in MS-Outlook2013 by Archiving & Backup files.Changing hardware and upgrades hardware components like RAM, Hard disk, SMPS& Os Related and Booting Related issues.Direct unresolved issues to the next level of support personnel

• Diagnose hardware and software problems, and replace defective components in Dell laptops, PCs and all tower precision models. • Servicing & Troubleshooting of Hardware & Desktop System Devices. • Perform data backups and disaster recovery operations in client laptops • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations. • Perform routine network start-up and shutdown procedures and maintain control records. • Maintaining documentation for returnable warranty calls dispatch history. • Direct unresolved issues to the next level of support personnel. • Address user tickets regarding hardware, and software & Ask targeted questions to diagnose problems. • Patched software and installed new versions to eliminate security problems and protect data. • Changing hardware and upgrading hardware components like RAM, Hard disk, SMPS & Os Related and Booting related issues, • Set up new PCs and laptops for new employees, including hardware and software configuration, connectivity testing, and system installation. • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations. • Maintaining documentation for returnable warranty calls dispatch history. Direct unresolved issues to the next level of support personal Coordinated with customers and analyzed the problem and status of the machine, and quickly solved the issues. • Supported local and network printers by performing maintenance, troubleshooting, and repair tasks. • Walk customers through installing applicaons and computer peripherals & I have Configure