M Sandhya Email & Phone Number

Hyderabad, Telangana, India

#Superintending customer service operations inclusive of implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.#Initiating SLA calls with different geographic stake holders of ICICI and addressing all development related and functional related issues of CORE operations, Product oriented proposal’s, Payments, Delerivables and Reconciliations of transactions.#Maintaining high discipline and norm adherence, coordinating with superiors for cross trainees and innovative suggestions to improve customer service delivery & operational efficiency.#Monitoring the project status on daily basis by conducting scrum calls.#Handling live operational issues and walkthroughs in realtime processes and different service related operations.#Addressing pending and discrepancy issues in daily and weekly huddle meetings with team members to increase the scope of developments in their day to day banking operations.#Administering Complaints, addressing all escalations and resolving them within the specified Turnaround Time (TAT)#Monitoring annual reports, suspicious transactions & customers transaction alerts reports and sharing the same with AML Officers within ICICI Bank Ltd.#Uploading Cross Currency and Interest rates in time.#Booking online deals for Corporate customer transactions as per market and submitting quarterly reporting analysis to various vendor payments and salary payments.#Managing all the administration operations, reviewing Quality Assurance operations and MIS Report analysis#Conducting Induction & exclusive training sessions for new joines; managing Corporate & vendor payments

Hyderabad, Telangana, India

#Maintaining data of all Internal and external customers.#Though it’s a Gold loan sector we need to appraise, Process the Gold loan with system and pledge the gold of the customer.#Achieving sales Target and Cash Handling.#Providing Gold Loans and Small business Loans , Vehicle loans for 2 wheeler and 3 wheeler loans.#Handled Strong room operations and Keys.#Done Forex and Money Transfer transactions Like Western Union, Moneygram etc..#Maintaining all records physically and digitally up to date.#Influencing or Convincing Customer to take different products and policies like Apollo Health Insurance, Secured debt (Fixed deposits).#Preparation of Branch MIS for sales Dept. and Conversion MIS for operation Dept.#Handling customer queries and generating new leads from the Walk-In Customer

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, 72.5%

Bachelor'S Degree, Electronics And Computer Science, 81%

Mpc, Mathematics Physics And Chemistry, 75.4%

76.6%