Service Management: Oversee contract services, acting as the first escalation point for issues and improvements.Operational Oversight: Monitor service performance, ensuring all KPIs and contractual obligations are met.Team & Stakeholder Management: Lead the team, manage stakeholder relationships, and act as the primary customer interface.Continuous Improvement: Drive service innovation, growth, and ensure customer satisfaction.

Supporto ai team di progetto in collaborazione con le aree IT Demand & Delivery per l’implementazione delle nuove applicazioni in Cloud AzureGestione degli incidenti e coordinamento delle war room e dei fornitori in collaborazione con gli altri team interniDeploy via IAC (Terraform)

People Management, Coordinating team workflow and tasks executionDaily operations to ensure continuous IT service, while making recommendations for improvementsEnsuring all installations, maintenance, and upgrades are completed on time and accordingly to customer requirementsIncident Management

Tool di Monitoraggio : Nagios , CheckMK , Control-M , NetcoolTool ITSM : Service Now

• Provide first/second level contact and problem resolution for customer issues.• Work with Third Party Vendors to remediate complex AV issues as needed.• Install, upgrade, support and troubleshoot for printers, computer hardware.• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting… Show more • Provide first/second level contact and problem resolution for customer issues.• Work with Third Party Vendors to remediate complex AV issues as needed.• Install, upgrade, support and troubleshoot for printers, computer hardware.• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.• IT Logistics and IT Shipment• Video Room , Meeting Room maintenance• SMA 9 and Service Now ticketing portal• IT Asset Management via AVS and Service Now Show less

• IT Support Manager for P&G Customers. Management, maintenance and configuration of telematic devices provided by P&G to the End User such as: Laptop, desktop, Iphone, Ipad. • Other administrative functions: Head of IT Logistics Area Management • Incident Management - Problem resolution and overall ticket management activities (end-user processing infrastructure services and server… Show more • IT Support Manager for P&G Customers. Management, maintenance and configuration of telematic devices provided by P&G to the End User such as: Laptop, desktop, Iphone, Ipad. • Other administrative functions: Head of IT Logistics Area Management • Incident Management - Problem resolution and overall ticket management activities (end-user processing infrastructure services and server operations) through the HP Service Now portal. Backup and restore of sensitive end-user data• Configuration and maintenance of: Outlook, Word, Excel, Powerpoint, Access, Onedrive, SAP, Java-JRE, Chrome, Firefox, IE.• Dect telephony configuration and maintenance - Administrative Asset Management • IT Purchasing Manager Show less

Svolgevo le seguenti mansioni : - Data Entry Cliente - Addetto Vendita - Assistenza Tecnica al cliente su PC , Tablet e Smartphone

Ho ricoperto varie posizioni : Magazziniere , Commesso per il negozio , Amministrazione e infine programmatore di piccoli programmi per PLC.