- Owns future-proofing the digital supply chain, setting specification requirement roadmaps, improving partner delivery experience.- Innovate and improve the content delivery process by collaborating with internal and external teams.- Align operational strategies and implement technological solutions to enhance the partner delivery experience.- Regularly monitor and drive results of various programs and driving strategic planning for expansion.- Drive long-term strategic partnerships, ensuring timely and cost-effective publish of media assets.- Oversee the Monthly Business Review process and maintain a unified knowledge database for seamless intake workflows.- Conduct analysis to identify opportunities for process improvement and cost reduction.

- Consult and Advise Content Acquisition on partner capabilities and system requirements to ensure licensing deals will deliver the maximum ROI- Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience, making PV the preferred global platform for content providers- Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches- Establish steady-state publishing management mechanisms built for scale and growth- Manage complex escalations that may span across multiple business units- Drive long-term solutions through automation and innovations to complex workflows

- Define seller experience for thousands of small and growing sellers on the marketplace- Work with multiple internal/global partner teams to chart a seller-growth centric experience- Conduct deep dives on trends and identify program, policy or process improvements to reduce seller frustrations- Effectively communicate trends, focus areas, solutions and impact to stakeholders, including senior leaders- Drive root cause elimination projects (eg. Seller friction studies, FGDs, experience deep-dives) in partnership with product and tech teams- Drive standardization of operational procedures; partnering with frontline seller support team, account management team etc. to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability of operational performance- Identify and implement mechanisms and solutions for continuous improvement in the charter

- Marketing strategy: Involvement in the business planning and market segmentation which involves customer targeting and tracking, projecting technology trends, competition analysis- Positioning, Branding & Messaging: Defining and building the value proposition for the business and its offerings helping create winning propositions and messaging for GTM(Go To Marketing).differentiating HCL MFG services/solutions/products in the market.- Market Analysis: Contributing to strategy and vision for HCL's solutions/products, by leveraging customer and market analysis- Sales Enablement: Creating content and managing positioning in website, creating sales kits including case studies, whitepapers, product demos, print collateral, webinars,customer presentations, video testimonials etc. Also,responsible for imparting sales training on solution positioning. - Integrated Lead generation: Using various communication media (webinars, websites, Newsletters, event participation, analyst meets, public relations etc.) This involves lead qualification, content development and management, helping organize/front-end participation in international events among other things. Meeting lead generation and content generation targets.- Improving sales performance of key product lines through development and implementation of product road maps, targeting new market introductions, vertical segmentation and sales training- Developing content strategy, and writing both corporate and customer-facing technical materials within Marketing Communications- Contributing to creation of the company's social media strategy - Twitter, Facebook, corporate blog and YouTube Channel- BTL Activities: Participation in events, conceptualization, demos, content, driving traffic booth, customer meetings and post event analysis

- Manage the Product Support responsibilities, functions and processes within the designated territory. - Guides, counsels and develop dealerships.- Manage the field Product Support functions including problem resolution, building dealer capability, developing customer relationship & training the field / dealership team in the territory.- Strengthen Customer Support deliverables & meet Quality metrics of JD -QPS.- Manage warranty administration & control R & A(Returns and Allowances). - Manage parts business and strengthen parts support to customers as per plan.- Ensure that the dealership has the right capabilities to support the customers, the required manpower and spare part support to the customers.- Train the dealer staff in managing and resolving customer issues at the dealership.