Matheus Saulo Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

I'm responsible for designing, developing, and maintaining software solutions that met the needs of our customers.• Worked closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality software solutions that met business requirements.• Developed and maintained APIs and integrations with external systems, such as payment gateways and shipping providers, to enhance the functionality of our software solutions.• Conducted code reviews and provided feedback to other engineers to ensure that all code was maintainable, scalable, and adhered to software development best practices.• Monitored system performance and identified areas for improvement, resulting in a 30% increase in system performance.• Worked with customers to troubleshoot and resolve issues with our software solutions, resulting in a 99% customer satisfaction rate.• Stayed up-to-date with emerging trends and technologies in software development and recommended new technologies and approaches to enhance our software solutions.

São Paulo, Brasil

São Paulo, Brasil

I provided strategic guidance and technical expertise to businesses across a variety of industries.During my time at the company, I:• Was a solution developer focused on process automation, systems integration, mobile applications and web applications.• Started the integration of WhatsApp to use the Google artificial intelligence for create a centralized information channel.• Integrated the CRM of company into Datalake to provide predictive queries for improve sales.• Conducted assessments of clients' IT infrastructure, systems, and processes to identify areas for improvement and recommend solutions to increase efficiency and productivity.• Managed complex IT projects from initiation to completion, including project planning, budgeting, and resource allocation.• Built strong relationships with clients, earning customer satisfaction and generating new business through referrals and positive reviews.• As a member of a highly collaborative team, I was assigned to a strategic project on which I worked closely with executives.

Ribeirão Preto, Sp - Brasil

As a technical support, I provided technical assistance and guidance to our customers on a variety of software and hardware issues.• Answered incoming support calls and emails from customers, diagnosing and resolving technical issues related to hardware, software, and network connectivity.• Maintained a high level of customer satisfaction by providing prompt and effective technical support.• Documented customer issues and resolutions in our ticketing system to track trends and improve support processes.• Conducted remote and onsite troubleshooting and repairs for customers, reducing the need for costly hardware replacements.• Participated in the development and testing of new products and software releases, providing feedback and identifying potential issues.

Bachelor Of Science - Bs, Analysis And Systems Development

Analysis And Systems Development