Mike Schneck Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Area

Consulted with senior leadership to identify and provide the most critical and complex data solutions that deliver on business strategy. Developed greater insight and generated data-driven decisions which enabled a more effective operation. • Spearheaded the implementation of a new workforce management solution, including data sourcing and governance, that consolidated data, operationalized opportunities, and drove associate engagement.• Leveraged insights gained from hard and soft data to enhance operational performance of contact centers through actionable recommendations and organizational change management activities resulted in savings in excess of $5.5M per year.• Created and launched a speech analytics process to review 100% of outbound customer service center calls to ensure compliance to regulatory requirements are met.

Columbus, Ohio Area

Enabled a diverse range of support services which included; performance management, salary planning and administration, workflow and organizational planning, and back-office support to Nationwide’s Direct channel. Completed and coordinated yearly planning for revenue, operation, staffing and project expenses. Managed approximately 250 associates, supporting $600M in annual premium and delivered technology programs averaging $10M annually.• Introduced a culture of continuous improvement and implemented a lean operating environment across three locations to empower associates to solve problems and increase effectiveness. Those actions resulted in nearly $40M of additional direct written premium annually.• Introduced a culture of continuous improvement and implemented a lean operating environment across three locations to empower associates to solve problems and increase effectiveness. Those actions resulted in nearly $40M of additional direct written premium annually

Columbus, Ohio Area

Developed, planned, and executed a Property and Casualty internet strategy to identify customer needs and implement technology products that solve problems and enhance capabilities. Transitioned a highly skilled team from a project execution to a product management discipline. Coordinated and applied world-class user experience tools to deliver customer-centric experiences.• Evolved the Nationwide digital experience resulting in a Keynote Systems ranking of 1st Place in Overall Customer Experience and 2nd in the Quote and Research Process.• Partnered with marketing organization and realized an 8% increase in operational efficiencies resulting in increased online quote completion and bind rates.• Increased digital adoption of self-service capabilities by 8.6% year over year.

Columbus, Ohio Area

Directed and executed the strategy, production, operation, and delivery of all internet activities, applications, and products supporting insurance for Nationwide.com. Ensured and communicated project alignment with strategic and organizational goals to executive leadership, project dependency areas, and identified stakeholders. Specialized in eCommerce roles of product management and new application development.• Established a new delivery model supporting both waterfall and agile development, allowing greater flexibility and speed to pivot to changing priorities. This new capability enabled generating a monthly bind rate to 118% of plan.• Successfully deployed an A/B testing framework helping to demonstrate the effectiveness of potential changes, enable data-driven decisions and ensure positive impacts prior to large scale roll-out.

Columbus, Ohio Area

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Business Management