Mike Schneck Email & Phone Number

Columbus, OH, US

Columbus, Ohio Area

• Consulted with senior leadership to identify and provide the most critical and complex data solutions that deliver on business strategy. Developed greater insight and generated data-driven decisions which enabled a.
• Spearheaded the implementation of a new workforce management solution, including data sourcing and governance, that consolidated data, operationalized opportunities, and drove associate engagement.
• Leveraged insights gained from hard and soft data to enhance operational performance of contact centers through actionable recommendations and organizational change management activities resulted in savings in excess.
• Created and launched a speech analytics process to review 100% of outbound customer service center calls to ensure compliance to regulatory requirements are met.

Columbus, Ohio Area

• Enabled a diverse range of support services which included; performance management, salary planning and administration, workflow and organizational planning, and back-office support to Nationwide’s Direct channel..
• Introduced a culture of continuous improvement and implemented a lean operating environment across three locations to empower associates to solve problems and increase effectiveness. Those actions resulted in nearly.
• Introduced a culture of continuous improvement and implemented a lean operating environment across three locations to empower associates to solve problems and increase effectiveness. Those actions resulted in nearly.

Columbus, Ohio Area

• Developed, planned, and executed a Property and Casualty internet strategy to identify customer needs and implement technology products that solve problems and enhance capabilities. Transitioned a highly skilled team.
• Evolved the Nationwide digital experience resulting in a Keynote Systems ranking of 1st Place in Overall Customer Experience and 2nd in the Quote and Research Process.
• Partnered with marketing organization and realized an 8% increase in operational efficiencies resulting in increased online quote completion and bind rates.
• Increased digital adoption of self-service capabilities by 8.6% year over year.

Columbus, Ohio Area

• Directed and executed the strategy, production, operation, and delivery of all internet activities, applications, and products supporting insurance for Nationwide.com. Ensured and communicated project alignment with.
• Established a new delivery model supporting both waterfall and agile development, allowing greater flexibility and speed to pivot to changing priorities. This new capability enabled generating a monthly bind rate to.
• Successfully deployed an A/B testing framework helping to demonstrate the effectiveness of potential changes, enable data-driven decisions and ensure positive impacts prior to large scale roll-out.

Columbus, Ohio Area

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Business Management