Scott Paulson Email and Phone Number

I have returned to Techni-Core Network Services as a Systems Engineer Consultant, servicing multiple clients across a wide spectrum of industries (government, manufacturing, healthcare, & more). I provide break-fix and improvement solutions for desktops, servers, networks, printers and applications. I also provide strategic guidance for improving critical IT services like disaster recovery and system upgrades, striving to provide timely and affordable solutions for their specific environments.

In this role I provided guidance and mentoring for a team of six Managed Services technicians and engineers who were supporting 60+ businesses across several industries: defense subcontracting, legal services, health care, construction, and more. I served as an escalation point for difficult customer issues or questions relating to compliance, billing or planning. I managed and assessed team performance via personal observation, ticket reviews and data trend analysis. I created IT Ops Project tasks and collaborated with Project Manager for tracking customer on- and off-boarding, network/firewall/server deployments and Microsoft 365 tenant migrations.

I was responsible for managing IT projects and providing system administration duties at the Intech Medical facility in Athens, Alabama, a manufacturer of world-class medical tools and implants. Collaborating with key stakeholders at the site, I analyzed the IT needs of the business to improve productivity and minimize risk to operations while increasing data security and controlling cost. I researched emerging technologies and evaluated vendors, choosing solutions to provide an optimal balance between functionality, security and price. System administration duties included the management and monitoring of a VMWare vSphere virtual server environment (with cloud and local backups), a network with multiple VLAN subnets, and approximately 165 endpoints (desktops, laptops, printers and machines). I was also primarily responsible for end user support, so I set up an online ticketing system for capturing, tracking and resolving IT issues while keeping users in the loop. I consider myself blessed to have had such a challenging and rewarding role that allowed me to directly contribute to the success of the company on a daily basis.

At Techni-Core Network Services I worked as a Systems Engineer Consultant servicing multiple clients across a wide spectrum of industries (government, manufacturing, healthcare, & more). I installed and configured firewalls, wireless networks, Windows and Linux servers (both physical and virtual), as well as performed other tasks ranging from basic desktop support to analysis of network security requirements. I provided strategic guidance for improving critical IT services like disaster recovery and system upgrades, striving to provide timely and affordable solutions for their specific environments.

US Service Desk Manager for Abaco Systems, an 800+ employee company specializing in the design and manufacturing of aerospace and avionics electronics and systems. My responsibilities were to manage the US IT team as they provided first, second and third line IT support for several sites in the US. Other duties included incident tracking, hardware request processing, procurement, asset management, and project oversight. I also managed the roll-out and support of IT services such as mobile devices, telecommunications and document management services. I served as the primary US liaison between Abaco business function leaders and the IT team, driving collaboration on compliance initiatives, infrastructure projects, incident response and IT requests. I also performed systems administrator tasks on physical and virtual servers (VMWare, Windows, Linux) for configuration, deployment, maintenance and troubleshooting.

IT Analyst (2010 – 2015)I provided oversight of IT projects from concept to steady state operations by following a tollgate process and coordinating budgets, resources and schedules. I also implemented a global IT communications plan to standardize the process by which the IT organization notified the business of alerts, outages and important information. In addition, I provided tier 3 support and incident response for the Huntsville site (~250 users, two data centers, Windows and Linux servers and applications, corporate network and telecom systems)Client Asset Manager (2008 – 2010)In this role I was a business division liaison on a desktop services team that managed a third-party IT services provider, ensuring contractual obligations were met regarding service desk metrics and asset lifecycle management. The team had representatives from six GE businesses and managed the desktop services for over 8000 endpoints and 15000 users. One of my responsibilities was to perform data integrity checks on a client asset and incident database and generate reports on the performance of the third party vendor.Senior Desktop/Server Support Technician (2001 – 2008)During this period I provided direct IT support for over 200 local and remote users. I was also tasked with streamlining the client hardware request and deployment process, successfully reducing order to deployment time by 25%. I configured, deployed, maintained and repaired Windows-based personal computers and laptops; installed, tested, repaired and replaced network equipment and cabling; conducted monthly backups and patching of ~20 Windows-based servers and deployed and maintained networked printers.