M.Selman Balci Email and Phone Number

- Managing and deliver automations and segmented campaigns to drive conversions, retention and cross-sell.- Outlining user communications, both transactional and for marketing purposes.- Maximising user engagement via educational and promotional activities.- Driving optimisation by testing creatives, copy, audience and reward type.- Using a data-driven approach in all crm activities across all channels, ensuring ongoing analysis is carried out and continually tweak and improve lifecycle offers and user communications to maximise profitability.- Ensuring the delivery of high quality work through QA processes.- Researching and testing different CRM campaigns to ensure specific audiences are being targeted with the right communication.- Collaborating with marketing&branding personnel to maintain a consistent brand voice and message across all CRM campaigns.- Monitoring market intelligence and keeping track of competitor movement and market situation.- Producing and presenting reports.- Liaising with content and creative teams to come up with communication ideas, creative approach, promotional materials and copies.

- Managing and deliver automations and segmented campaigns to drive conversions, retention and cross-sell.- Outlining user communications, both transactional and for marketing purposes.- Maximising user engagement via educational and promotional activities.- Driving optimisation by testing creatives, copy, audience and reward type.- Using a data-driven approach in all crm activities across all channels, ensuring ongoing analysis is carried out and continually tweak and improve lifecycle offers and user communications to maximise profitability.- Ensuring the delivery of high quality work through QA processes.- Researching and testing different CRM campaigns to ensure specific audiences are being targeted with the right communication.- Collaborating with marketing&branding personnel to maintain a consistent brand voice and message across all CRM campaigns.- Monitoring market intelligence and keeping track of competitor movement and market situation.- Producing and presenting reports.- Liaising with content and creative teams to come up with communication ideas, creative approach, promotional materials and copies.

-Taking lead in planning and managing execution of CRM sports betting product strategy.-Facilitating change initiatives required for implementation of CRM strategy.-Managing customer lifecycle from strategic forethought to implementation of activities required to maximize customer lifetime value.-Resourceful planning of local and global marketing campaigns and promotions on a monthly and quarterly basis.-Implementation of ongoing improvements to CRM operations encouraging customer retention and loyalty.-Creating quarterly promotional CRM calendar and ensuring it is always kept up to date.-Briefing and supervising the execution of all campaigns and promotions according to the promotional calendar.-Ensuring compliance with all applicable regulations and legislation across all markets.-Bonus and SMS cost forecasting.-Ensuring accuracy and compliance of content and design assets.-Preparing effective training plan for new team members and giving training when needed.-Being the go-to expert on in-house and third-party CRM promotional tools and functionality.-Keeping up to date with external competitive and non-competitive environment to provide recommendations and guidance on driving new promotions programs.-Identifying gaps in current tool capabilities and suggesting/requesting improvements.-Managing the CRM Execution team, while demonstrating ethics, integrity, and compliance.-Supporting the team with training/supervision.

◦ Monitor affiliation and retention activities.◦ Create the marketing plan with targeted marketing campaigns, promotions, events for all products.◦ Analyze and set CRM targets and guide marketing team to proceed accordingly in all platforms.( e-mail, SMS,internal messages)◦ Keep close track on the performance of promotional campaigns to identify problems or issues thatmay arise.◦ Communicate and follow up on all ongoing tasks with providers.◦ Provide and report all required data and information for authorities and legal departments.◦ Coordinate with other departments to ensure that marketing and promotions run smoothly and are asuccess.◦ Manage and set marketing budget to ensure costs in limits.

◦Assist marketing plans and report daily tasks.◦Track customer feedback and report possible improvements to the manager.◦Prepare weekly and monthly department reports.◦Contribute daily marketing activities and tasks according to department goals.◦Prepare and assisted presentations to team.◦Assist market research, problems and solutions.◦Analyze social media responses before and after events through Facebook, Twitter, and Instagram toeffectively reach the target audience.

- Build network on studying abroad.- Develop sales strategies at local market.- Manage the relationship between schools and the client.

- At English language business , consulting students for study habits , encourage them about how to improve their English levels by great methods.- Customer care , follow up progress.-As a sales part , searching new individual and corporate customers , work for personal sales targets such as monthly and quarter period.-Self-education in English language , especially in business proficiency is in progress.

-Work and Travel program in college , I worked as a dishwasher and cookhelper 3 months summer holiday.-People all over the world with different cultures and languages , I experienced what other people do for living and travelled cross the ocean first time by myself.