Muhammad Shaheer Aamir Email & Phone Number

Islāmābād, Pakistan

Islāmābād, Pakistan

As a DevOps Engineer at Switch Communications, my routine tasks include:▪Deployment, maintenance and operations(L2-L3) of VAS services.▪Responsible for troubleshooting of problems within KPI/SLA.▪Deploying and managing various DBs, VMs, Containers and responsible for their uptimes as well as their in-depth operations.▪Deployment and testing of new and revamped java based modules.▪Automation of various entities of services and reporting.▪Testing of various In-House and Open-source Software scalability.▪Documentation of services and preparation of service flows(HLD and LLD).

Islāmābād, Pakistan

Worked as an Associate VAS Engineer on Huawei's Ufone Managed Services Project as an outsourced engineer hired via Jaffer Business Systems. Details are as followed:▪Responsible for operations, routine checkups and troubleshooting of multi-vendor VAS NEs (Linux based) which include Huawei's VAS Cloud, Mavenir's Short Message Service Center (SMSC), Message Controller (MCO), Business Tools and Business Object (BT & BO), Pre-delivery Service Agent (PSA), Central Management System (CMS), Self-Subscription Gateway (SSG), Open Messaging Gateway (OMG), Thales's Device Management System (DMC) and OpenCode's USSD platform.▪Planning and performing annual High Availability(HA) and Disaster Recovery(DR) activities for all VASNodes▪External and internal coordination for execution of business-critical activities including product launches, service optimizations, etc.▪Carrying out multi-vendor hardware activities and ensuring success by performing sanity checks.▪Performing quarterly health checks for Huawei’s VAS Cloud, create RFC and take up with Huawei’sTAC teams to perform rectification against reported risks.▪Maintaining SLA/KPI for NOC tickets along with analysis for sharing RCA.▪Ensure prompt and accurate reports.▪Complaint handling and troubleshooting.

Islāmābād, Pakistan

Worked as an Associate VAS Engineer (FLM) on Huawei's Ufone Managed Services Project as an outsourced engineer hired via Apollo Telecom (Pvt) Ltd.

Islāmābād, Pakistan

My role as a Management Trainee Officer of Wi-Tribe LDI (Orient Express LDI) was to carry out following routine technical operations:▪Responsible for network operations and monitoring of Huawei NEs which include SoftX3000, UMG8900 and SBC2300.▪Monitoring includes alarm monitoring and reports based on CDR, ASR and bandwidth utilization.▪Troubleshooting and fault escalations.▪Maintenance, creation and monitoring of Carriers, Routing Rules, Charging, Trace Routing and CDR for SMS using Alaris SMS Platform.▪Engage with clients and vendors to ensure network reliability.▪Management of VICI Dial (Call Centre Solution) for IVR's and agent profiles.▪Also performed LTE NOC activities (in Wi-Tribe) with LTE NOC Team from August 2020 which included Huawei U2000's alarm monitoring, scripting for new sites, site commissioning and troubleshooting of BTS3900.

Islāmābād, Pakistan

Worked within ITR Network (Operations and Deployment) in following departments:▪Transit Department:Observed call setup within local exchanges, transit exchanges and gateway exchanges.▪OFAN (Optical Fiber Access Network) Department:Observed working of DSLAM (Digital Subscriber Line Access Multiplexer).▪Transmission Department:Learned SDH Multiplexing Hierarchy.