Shunmuga Sundaram Mohan Kumar Email & Phone Number

Bengaluru, Karnataka, India

Leading the product team for the largest fast food chain to drive customer engagement and value through hyper personalization using effective usage of Data and AI/ML

Bengaluru, Karnataka

• Leads the Product Management activities for building ETL pipeline in Cloud infrastructure and ML models (like Churn, Propensity, Relevancy, RFM) for CRM activities.• Gather the data related requirements from Business partners and project stakeholders. Map data attributes, define table structures, define and address dependencies, validate data models and establish pipelines.• Document the requirements in the form of scope matrix, epics, stories and acceptance criteria with supporting… Show more • Leads the Product Management activities for building ETL pipeline in Cloud infrastructure and ML models (like Churn, Propensity, Relevancy, RFM) for CRM activities.• Gather the data related requirements from Business partners and project stakeholders. Map data attributes, define table structures, define and address dependencies, validate data models and establish pipelines.• Document the requirements in the form of scope matrix, epics, stories and acceptance criteria with supporting business and/or functional flows and manage the product backlog• Conduct sessions with the project team to elaborate the requirements to identify and address the functional and/or Operational gaps and proceed with development. • Work with project manager and architect to create the estimation and plan of the project.• Work on RFPs for potential future work Show less

Abu Dhabi, United Arab Emirates

• Lead the Product Management activities for building UX and UI design for a retail bank’s Customer Onboarding application.• Gather requirements from Business partners and project stakeholders on the desired user behavior and the business functionality.• Collaborate with UX and UI designers and create clickable prototypes in InVision.• Collaborate with Business partners and Projects stakeholders to create a Value/Outcome based prioritized backlog• Document the requirements in… Show more • Lead the Product Management activities for building UX and UI design for a retail bank’s Customer Onboarding application.• Gather requirements from Business partners and project stakeholders on the desired user behavior and the business functionality.• Collaborate with UX and UI designers and create clickable prototypes in InVision.• Collaborate with Business partners and Projects stakeholders to create a Value/Outcome based prioritized backlog• Document the requirements in the form of scope matrix, epics, stories and acceptance criteria with supporting business and/or functional flows and manage the product backlog• Conduct sessions with the project team to elaborate the requirements to identify and address the functional and/or Operational gaps and proceed with development. • Work with project manager and architect to create the estimation and plan of the project.• Work on RFPs for potential future work Show less

Chicago

• Involved in the project since the discovery phase. • Gather requirements from project stakeholders• Create and manage Scope matrix, Use case matrix, Customer Journeys, system flows.• Create and manage epics & stories and manage product backlog.• Perform Source System/Data analysis and create data definitions.• Conduct Scrum ceremonies.

Chicago, Illinois

• Lead the Product Management activities for a API based customer data management product• Supported parallel development and implementation for five markets across the globe with consumer base upto 50 Million• Gathered requirements from Business partners and project stakeholders related to API development and Data migration from Legacy systems.• Documented the requirements in the form of Epics, Stories and Acceptance criteria with supporting business and/or functional flows and… Show more • Lead the Product Management activities for a API based customer data management product• Supported parallel development and implementation for five markets across the globe with consumer base upto 50 Million• Gathered requirements from Business partners and project stakeholders related to API development and Data migration from Legacy systems.• Documented the requirements in the form of Epics, Stories and Acceptance criteria with supporting business and/or functional flows and managed the product backlog Show less

O’Fallon, Mo Usa

• Gather requirements from Business partners and project stakeholders. • Document the requirements in the form of Features, stories and Acceptance criteria with supporting business and/or functional flows.• Conduct sessions with the project team to elaborate the requirements to identify and address the functional and/or Operational gaps.• Closely work with the RTE and Scrum Masters to conduct scrum ceremonies (PI planning, Sprint Planning, Backlog grooming, daily scrums… Show more • Gather requirements from Business partners and project stakeholders. • Document the requirements in the form of Features, stories and Acceptance criteria with supporting business and/or functional flows.• Conduct sessions with the project team to elaborate the requirements to identify and address the functional and/or Operational gaps.• Closely work with the RTE and Scrum Masters to conduct scrum ceremonies (PI planning, Sprint Planning, Backlog grooming, daily scrums, etc.)• Work closely with the scrum masters and drive the team in Agile transformation and make sure that the agile practices are followed correctly. Show less

Chennai Area, India

• Implemented key B2B projects like New Customer attribute implementation and Customer Migration from Magnetic stripe to EMV (Issuing and Acquiring)• Liaison between project stakeholders and implementation team to drive the project till its successful completion.• Conduct regular audits to ensure quality assurance and schedule adherence. • Applied LEAN Quality Concepts to streamline the project activities. Developed tools (Using Excel, MS Access and VB/Java Scripts) to automate… Show more • Implemented key B2B projects like New Customer attribute implementation and Customer Migration from Magnetic stripe to EMV (Issuing and Acquiring)• Liaison between project stakeholders and implementation team to drive the project till its successful completion.• Conduct regular audits to ensure quality assurance and schedule adherence. • Applied LEAN Quality Concepts to streamline the project activities. Developed tools (Using Excel, MS Access and VB/Java Scripts) to automate Project Audits, project tracking and Dashboard preparation. • Managed a Team of ~20 people. Prepare training material and conduct regular training sessions to update team’s knowledge and skill level. Show less

Chennai Area, India

• Responsible for Leading the Management Information System (MIS) team and manage the Metrics and SLAs for the project.• Perform SWOT(Strengths, Weakness, Opportunities and Threats) analysis based on the available data and recommend process improvements• Automated a lot of reports using MS Excel macros and formulas.

Chennai Area, India

• Been a Subject Matter Expert (Windows Operating System) for COE Module.• Provide technical training for the team members on troubleshooting Windows Operating System issues.• Hands-on experience in CRM applications like SEIBEL.

Master Of Business Administration, Technology Management

Bachelors In Technology, Information Technology