- KPIs & Process of Product, UI UX, Games, SQA, Developers and other departments.- Incentive & Commission structure.- Process alignment & reporting.- Resource utilization through JIRA extraction, Business insights.- Capacity planing, Reporting.

Experience & Performance - ETL - Data Analysis tools - SQL - Excel - Contact Center - KPI - Data

• Customer Experience and overall performance.• B2C & B2B customers/retailers Analysis.• Dashboards.• Retention.• Order fulfillment KPIs & Analysis.• Customer Care Performance.• Zendesk & Intellicon (Live chat, Inbound, Outbound)• Email and social.• Scorecard & KPIs.

• Database, SQL query, reports, analysis of vendors from Pakistan, agent performance & KPIs.• Managing the team of self-signup verifications (Acquisition Team SSU).• Strong vendor signup, growth, product listing & boosting knowledge.• Doing strong analysis in Excel, SQL, google sheets & more, also used SAP, salesforce, BPMS etc.• Educate vendors and categories to how to boost their revenue & backend support to satisfying all stake holders.• Motivate team members to achieve high scores in verified sellers.• Resolve all issues related vendor onboarding & departmental Issues with Finance, Brand & Digital Goods.• Distribute to every agent primary & ad-hoc tasks with individual KPI tracking.• Use multiple strategies to reduce the gap between Registered & Verified vendors with the help of Database (SQL Queries).• Weekly & monthly scorecard of agents.• Meet the monthly/weekly SLA of verified vendors with analytical skills.• Strong knowledge of BPMS & salesforce flowchart of verification system.• Complete verifications of new vendors through Alibaba portal.• Profile QC of existing vendors, like changes in bank details or profile details.• Complete cross-border’s vendors to-do-list on behalf of vendors.• Resolve issues against packaging material for vendors etc.

• Educated sellers how to use company systems, complete forms and obtain desired services.• Documented and detailed calls and complaints using call center's CRM database.• Sought out training opportunities to enhance seller relationship

• Conducting interviews & Onboard Employees.• Manage Attendance, overtime, shift swaps and roster managements.• Resolve all issues related New & existing employees.• Set and adjusted to schedules to maintain optimal coverage and service levels.

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.Calculated correct order totals, updated accounts and maintained detailed records for inventory management.