- Hired as an intelligent automation business analyst to discover automation projects within the Department of Homeland Security (DHS), USCIS and US Air Force to uncover best used cases with automation potential. - Served as a vital liaison between business stakeholders and the technical team, mining business processes and translating business requirements into IT solutions.- Led process discovery using process capture and task mining tools, Document Understanding, process mapping of the as-is to a to-be state and supported any mission driven process transformation efforts.- Utilized UiPath process mining and task mining tools to discover business processes with high potential for automation.- Used UiPath studio to create automations for internal teams. - Presented benefits of automation and UiPath tools to USCIS and Air Force team members. - Led citizen development workshops to demonstrate the power and benefits of automation.- Drafted process flows and led discovery sessions with USCIS and US Air force teams on Climate risk automation project. - Worked with Agile teams to take part in PI planning and creating tickets for user stories on upcoming sprints.

- Hired as a BA to work with business stakeholders to understand the internal business processes and determine the best automation opportunities or RPA (Robotic Processing Automation) solutions for Centene.- Evaluated workflows with a view to improve efficiency and enhance the usage of RPA and workflow automation.- Worked with the different internal business teams to develop and sign off on BRD and process flows.- Led discovery sessions with business team members and SMEs in order to determine the best RPA solution for internal processes.- Drafted test plan documents to lead QA and UAT testing on automations to confirm process is efficient before getting sign off from business.- Tested all elements of UiPath bot process from bot steps to exceptions required in Output reports.- Communicated daily with business project managers and SMEs on the project stage.- Led daily standups with RPA team including developers and product owners to manage current sprint.- Created user stories in jira and assigned tickets to developers and QA testers accordingly.- Managed project work on different projects simultaneously.- Drafted process reports and received sign of from business stakeholders.

- Hired as a BA to assist client services and our delivery team to find the best automation solutions for our clients. At a high level I spent around 50% of my time gathering requirements and creating process maps, PDD/BRD documents to be signed of by clients/stakeholders. The remaining 50% of time spent on drafting user stories and QA testing against various test cases as well as UAT.- Lead Discovery sessions with clients/SME(s) to extract business & functional requirements and used those to facilitate the build and create detailed process maps.- Partnered with several clients and organizations to determine the best RPA (Robotic Processing Automation) solution.- Acted as a liaison between the business and the technical teams to ensure conformance and smooth transition through the SDLC by scheduling weekly standup meetings.- Created PDD/BRD documents for the clients to highlight project background and present process steps to gain approval on the requirements before the final sign-off to start development. - Lead daily standup meetings with developers and business analysts to discuss updates and blockers and assisted in weekly project status reporting. - Created detailed user stories and epics/projects tasks in JIRA and Confluence to ensure efficient project tracking which in many cases led to 0 bugs being reported during the UAT period.- Assisted in the QA process by testing the solution against various use cases and created/assigned bugs to ensure passing of the acceptance criteria. - Lead Demo with the client on Production VMs before giving a Go-ahead to UAT. - Managed any Change Orders that were signed during the project. - Utilized Salesforce CRM to document weekly client updates and more to ensure congruence.

- Enhanced Avanti ERP system that would automate education for students as well as changes in HIP portal.- Utilized Salesforce to manage calendars, team spaces, client communications, software documents etc.- Updated Campus PCs to new systems and firmware.- Facilitated communications across internal/external client teams, technical teams and third party vendors.- Worked with Vendors to analyze existing systems and produce system assessment documents.- Worked alongside Development team to ensure that new code is reflective of the new guidelines outlined in System Assessment document.- Utilized SCCM and other migration tools to identify and recover all data for Faculty laptops and PCs.- Guided Application users through user acceptance testing and training of the products they would then go on to use.

Gathered business and functional requirements through interviews, surveys, meetings, and documented user stories, and acceptance criteria that was leveraged by the developers for Build, and further for QA, UAT, User training and Demos. - Documented requirements from stakeholders, user stories and worked on Acceptance criteria for testing as well as assisting developers with their queries- Managed system requirements by owning the Jira board to document Epics, Stories, Tasks and Bugs and assigning them out for development, and also created dashboards to monitor metrics as needed. - Provided client support (workshops, demos, documentation) for our Business Software Products, Field Service, HR, Bizconnect.