As a Mid-Senior front-end developer, I worked in the React department, collaborating with two American clients with similar technology stacks: React, Typescript, and NextJS.One of these clients relied heavily on forms and displaying information on grids, so I helped to incorporate react-hook-form and react-query into the project.Additionally, I collaborated with Distillery's management team to migrate an outdated section of their intranet into a new repository, rewriting it from Vue to React, creating new components, and updating the look and feel of the application.

This position usually involves leading a team, so I started working on my leadership skills with my team leader. One of my new responsibilities included shadowing fit interviews so that I could eventually interview new hires.Received consistent 'Exceeded Expectations' scores in all four performance assessments.

Promoted to Mid-Senior based on exceptional Performance Evaluation scores and feedbackMy extended responsibilities included QA Testing, researching and leveraging libraries, setting up projects, modifying their configuration files, and hosting some scrum ceremonies. I expanded my technological stack to include React Native and the Contentful CMS.Participated in two internal Hackathons, securing 3rd place out of 41 submitted projects on my second attempt.

I worked for the UI Engineering studio as a Frontend Developer. During my tenure, I worked for two American clients, each with similar technology stacks.My responsibilities change depending on the client's needs and existing backlog. Some duties have been: developing new code, reviewing pull requests, writing unit tests, fixing bugs, developing automated tests, reporting design inconsistencies and improvements, and closely working with QAs and BAs.Since we were scrum-based, I also participated in the ceremonies such as sprint planning, daily stand-ups, planning pokers, story refinements, demos, and sprint retroactives.The technologies used include React.js, Redux, TypeScript, Enzyme, Jest, React Testing Library, Gherkin, and Codecept.js.Tools used in my daily work include GitHub, BitBucket, JIRA, Swagger, Invision, Version One, TeamForge, and more.Additionally, I co-lead the English Conversation Club (ECC), an informal club that encourages coworkers to establish English conversations to hone their language and communication skills. The ECC grew and extended to different offices, gaining an official state.

Transitioned to a specialized role to focus on the billing side within the support team. Some of my new responsibilities include:- Identifying and logging billing-related bugs to JIRA- Handing questions and escalations raised by other advocates- Assisting with the facilitation of on-boarding for new hires- Replying to BBB (Better Business Bureau) complaints- Helping identify patterns and areas of opportunity for advocates by reviewing negatively-rated satisfaction surveys- Having bi-weekly meetings with the leadership team to discuss how to improve internal processes- Acting as a point person during an outage and/or to cover for a Team Lead in case oftheir absence

I served as a direct contact for assigned financial institutions for cardholder transaction disputes.My extended responsibilities included evaluating and resolving chargeback disputes, reviewing invoices' accuracy, and cross-referencing open disputes with support tickets.Since this was a new role in the organization, I helped optimize workflows and update the Standard Operating Procedures.

I was part of the post-purchase team, providing bilingual support for technical and billing inquiries through multiple channels, including Zendesk tickets, Twitter, Facebook, and live chat.Part of my responsibilities included:- Troubleshooting reported issues and answering general questions- Identifying and promoting opportunities for cross/up-sell or churn prevention- Maintaining quarterly targets, including Quality Assurance, Customer Satisfaction, and productivity.

Costumer and sales representative for BestBuy's campaign.I was in charge of online support, guiding customers through the process of placing an order. I also handled calls regarding tracking, billing, and complaints.I was recognized for my positive feedback from clients, friendly attitude, and punctuality.