M. Teresa Cuellar Email and Phone Number

• Oversees Human Resources, Payroll, Marketing, Recruiting, and Patient Relations • Administers employment, recruitment, placement and transfer programs; communicates strategic goals to work groups and team leads to prevent employee issues • Ensures compliance with government agencies, e.g., the Equal Employment Opportunity Commission (EEOC) and the American Dental Association (ADA) • Implements ongoing training and highly-effective internal controls for audit, regulatory compliance and risk management purposes; efforts prevent Health Insurance Portability and Accountability Act (HIPAA) violations • Develops marketing plans, publications, social media campaigns, community events, and sponsorships • Conducts salary surveys to ensure the company sits in a competitive position, stays in legal compliance, and prevents the loss of existing employees • Disseminates timely/accurate information in employee handbooks, during new employee orientations, and while conducting performance appraisals.

Advises internal management/business partners on compliance program implementation; works with various disciplines to ensure processes/policies match local, State, and Federal requirements • Develops risk management strategies; capitalizes on opportunities to boost performance • Conducts internal reviews, audits, and follow-up; utilizes reporting tools, analysis data, and metrics to deliver solutions • Oversees corrections to compliance issues requiring investigation; documents actions taken in compliance reports to management • Rates compliance systems to ensure adequate software is put into practice • Sends initial therapy evaluations, re-evaluations, and recertification request orders to physicians for signature • Follows up with parents regarding non-compliance of pediatric therapy sessions; improved patient satisfaction.

• Awarded a Certificate of Recognition from the Office of the Secretary of Defense for exceptional support of employees in the National Guard/Reserves • Received accolades from internal leadership/clients for outstanding rapport and organizational skills Managed multi-functional teams at the United States Army Institute of Surgical Research (USAISR).• Established and implemented multiple project management plans.• Successful in collaborating to accomplish conflict resolution.• Ensured government contract requirements were fully met in the areas of research, lab support, data entry, data analysis, and the improvement of trauma/casualty care.• Safeguarded team and personnel continuous development.• Utilized interpersonal skills in leading others and effective decision-making.• Functioned as a leader in multiple efforts of securing and implementation of government contracts.• Served as team leader, resource and motivator.• Monitored the performance of acquired government contracts to ensure success and profitability.• Effectively created and implemented communications management plans and methods.• Implemented Change Management practices to overcome evolving business needs.• Developed iterative processes as a tactic to fully execute large complex project demands.• Created multiple methodologies and overall processes to ensure successful and profitable contract execution.• Oversaw Drug Enforcement Agency (DEA) contractor support; proofread deliverable submissions and compiled data to verify compliance to the contract and internal quality standards.• Generated Project Status Reports; highlighted team successes in training, international finance, administration, Information Technology, and logistics.• Aided with employment verification of new consultants; matched company qualifications and individuals to contract requirements.• Developed in resource allocation and deliverable management.

• Advanced the company’s values of Respect, Integrity, Development, Excellence, and Stewardship; delivered exceptional admin support through payroll, Board of Directors communication, and conference/travel scheduling.• Nurtured public and professional relations; registered guests and served as lead fundraiser for the 40th annual fundraising Gala. • Processed incoming mail/correspondence and recorded/transcribed meeting minutes; updated company manuals and policy documents.• Collaborated with the CEO regarding communication management and methods.• Documented, edited, and updated organizational management and process plans.• Ensured timely tracking of licenses and regulatory requirements.• Served as Director/Executive-level consultant.

• Served as the point of contact with the University of Texas Health Science Center (UTHSC) for scheduling incoming students; conducted student orientations.• Provided Support to the Clinic Manager, Operations Manager, and Dental Department.• Updated company manuals to ensure that established standards of care were clearly documented.• Established Provider Ledgers to mirror time-off requests. • Delivered weekly work schedules and prepared/distributed patient charts to Providers for monthly Peer Reviews.

• Investigated, evaluated, and negotiated 1st and 3rd party Bodily Injury claims. • Stayed abreast of changes to applicable laws; instructed claimants in the proper process of filing claims to prevent unnecessary delays.

• Prepared well-documented records; complied with processing schedules and business goals.• Processed, investigated, and settled 3rd party bodily injury claims from the northeastern US region.• Maintained client databases with 100% accurate information.• Successful in working under limited supervision to perform work assignments and problem resolution for members.• Effective in recognizing member life events and providing them with advice to resolve issues.• Responsible for acquiring and applying knowledge of Property & Casualty (P&C) insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures.• Joined forces with team members and leadership to resolve problems and to recognize suitable issues for escalation.• Supported organizational surges and/or Catastrophe Operations when necessary to include supporting with overtime hours during designated CATs.• Resourceful as a savvy negotiator and communicator.

• Investigated and evaluated auto claims for Spanish speaking clients • Lauded by senior management for resolving customer concerns in a win-win manner • Promoted a cooperative and harmonious working climate; boosted morale, productivity, and coworker efficiency.

• Recognized for surpassing employee sales quotas.• Served as a team mentor and trained customer service reps in the delivery of exceptional service through friendly, personable, accommodating behavior; efforts helped ensure repeat business • Maintained inventory records; kept office premises clean and neat • Prepared, scheduled, and organized meetings, events, and appointments.

• Prepared retail store displays and merchandise • Followed-up with customers to verify satisfaction of services; relayed issues to management and met and often exceeded monthly sales goals.• Managed inventory and merchandise ordering.