Muhammad Umar Hanif Email & Phone Number

Lahore, Punjab, Pakistan

- Complete client implementation globally, from onboarding to production.- Collaboration with networks like VISA and MASTERCARD to address client queries.- Logs analysis for transactional and other critical fintech issues.- Set up and analyzed the workflows for ACH and Direct Deposit modules.- Learned the complete workflow for apple/google Digital Wallets.- Managed Card Program operations for various clients.- Oversaw Multi-Purse and Multi-Currency cards processing.- Managed web services API (Restful, SOAP) certification calls for Multiple clients, documentation, and handled severity 1 issues.- Resolution of client technical issues using JIRA and OTRS platforms.

Lahore, Punjab, Pakistan

- Managed and optimized digital payment systems, with in-depth exposure to transaction flow and processing mechanisms.- Gained expertise in handling payment processing through major networks, including VISA and MASTERCARD.- Developed advanced SQL proficiency, particularly in using SQL cases and window functions, to enhance data query performance.- Refined query construction methodologies to improve data retrieval and processing efficiency.- Leveraged knowledge of digital payment systems to support and enhance transaction processing operations.

Lahore District, Punjab, Pakistan

-Contribution in "Arbibot"-Best Intern Award Winner-Best Project Idea Execution Award- Developed and deployed a Slack chatbot using AI/ML, enhancing user interaction.- Used NLP models for effective query understanding and responses.- Integrated ML algorithms for continuous performance improvement.- Designed conversational flows for handling diverse user requests.- Integrated with Slack API for real-time communication.- Conducted testing and optimization to refine accuracy.- Analyzed user interactions for ongoing improvements.- Collaborated with teams to align the chatbot with business goals.

Lahore, Punjab, Pakistan

- Completed an online internship at Interns Pakistan, focusing on front-end development.- Gained hands-on experience with Cascading Style Sheets (CSS) for responsive and visually appealing web design.- Developed proficiency in HTML5 for structuring and presenting web content.- Worked extensively with WordPress for website development and customization.- Enhanced JavaScript skills to create interactive and dynamic web pages.- Applied various other front-end technologies to build user-friendly web interfaces.

B.Sc Computer Engineering

Fsc, Pre-Engineering

Metric, Science