Quantitative AchievementsSchlumberger Corp.: Promoted Role from Cameron Intl SLB- Ariba ticket resolution under SLA service improved from 2.48 days in 2018 to 1.96 days in 2019, resulting in a 21% efficiency improvement after collaborative efforts and refresher training. The focal point in NAM for the R2.4 and R2.5 implementation population is to provide on-site help and walk-through for any queries. Total tickets through Service now (not including group box or projects) = 1,613. Turnaround time = 1.19 days (Achieved)Cameron Intl a SLB Co.:Downsizing of our Global MDM team to 4 and working on an implementation of Optimus deployment in Norway. remained committed to delivering exceptional results.Global MDM requests and program delivery, achieving an impressive increase from 38% to 60%. Our dedication and hard work were recognized by other departments, who collaborated with us to improve their own SLAs and product delivery. 04/01/2016 Finance Master Data Management 04/16/2015 Global Vendor Data Steward05/14/2012 Global Customer Master Steward