Utilising my well-rounded knowledge in the industry from previous experience, I joined the company to inspire customers with compliant creative kitchen and bedroom designs that transform into reality. I converted these designs into sales for the company, with an average of 59% conversion rate year to date - putting me in the Top 5 out of 16 designers in the showroom; and 80% conversations rate in my last phase of working with the company, putting me at the top of the leaderboard. I was… Show more Utilising my well-rounded knowledge in the industry from previous experience, I joined the company to inspire customers with compliant creative kitchen and bedroom designs that transform into reality. I converted these designs into sales for the company, with an average of 59% conversion rate year to date - putting me in the Top 5 out of 16 designers in the showroom; and 80% conversations rate in my last phase of working with the company, putting me at the top of the leaderboard. I was responsible for managing the end-to-end customer journey and maintaining an accurate and up-to-date order bank, ensuring customers enjoy a world-class journey from start to finish, and that orders are delivered on schedule.Being people-orientated and proficient in sales, with the ability to adapt quickly to new environments is what allowed me to be successful in this role. Although, it is my highly technical knowledge, coupled with my analytical thinking, meticulous eye for detail, project management skills and commitment to customer satisfaction that allowed me to thrive. Show less

As a tech, photography and videography enthusiast, I volunteered my time and expertise to assist Akinsanya with various tasks in the business, while further developing my skill set.- Directed and executed photoshoots for homeware and fashion products, utilising Adobe Creative Suite for photo editing and digital file handling. - Set up and take down of studio spaces.- Recorded and edited multi-camera interviews in challenging environments abroad, showcasing adaptability… Show more As a tech, photography and videography enthusiast, I volunteered my time and expertise to assist Akinsanya with various tasks in the business, while further developing my skill set.- Directed and executed photoshoots for homeware and fashion products, utilising Adobe Creative Suite for photo editing and digital file handling. - Set up and take down of studio spaces.- Recorded and edited multi-camera interviews in challenging environments abroad, showcasing adaptability and problem-solving.- Proofread email marketing newsletters and assisted with design.- Designed retractable roller banners for pop-up shop events.- Initial setup of Shopify store. Show less

Started a new entrepreneurial venture to materialise my passion for health and well-being. Conducting market research, competitor analysis and defining target markets. Making decisions on feature development priority. Designing the initial user interface, user experience and interactive visual prototype in Adobe XD. Creating user stories and functional requirements for MVP development. Writing marketing copy and developing a go-to-market strategy. Vetting and managing external contractors and… Show more Started a new entrepreneurial venture to materialise my passion for health and well-being. Conducting market research, competitor analysis and defining target markets. Making decisions on feature development priority. Designing the initial user interface, user experience and interactive visual prototype in Adobe XD. Creating user stories and functional requirements for MVP development. Writing marketing copy and developing a go-to-market strategy. Vetting and managing external contractors and freelancers. Identifying user problems and brainstorming solutions. Registered the company trademark.- Developed the brand style and design guidelines using creativity and vision for the final product specifications.- Conducted manual user tests throughout the project to identify usability issues, correct feature functionality and general bugs.- Created logo animation using Adobe After Effects, and a demo video using Photoshop and Premier Pro.- Successfully created team-working processes to allow team members to share feedback and communicate openly and effectively. Show less

Set up a new business challenge to maximise surveying, project management, team leadership, and operations skills. Committed to providing best-in-class service. Communicated with clients openly while promoting professional services. Produced all contracts, implemented business operation procedures and policies, established IT systems and engineer processes. Coordinated and attended surveys on-site to assess customer requirements and create detailed project specifications. Combined commercial… Show more Set up a new business challenge to maximise surveying, project management, team leadership, and operations skills. Committed to providing best-in-class service. Communicated with clients openly while promoting professional services. Produced all contracts, implemented business operation procedures and policies, established IT systems and engineer processes. Coordinated and attended surveys on-site to assess customer requirements and create detailed project specifications. Combined commercial and financial acumen to input data, track cash flow and finances. Managed several contractors, equipment hire and materials ordering. Offered reliable emergency call-out services. Kept track of equipment maintenance intervals. - Registered the business trademark and built the brand in the market, including designing a new company website and related marketing material.- Optimised processes to streamline the customer journey, gaining excellent customer feedback for the quality of end-to-end project delivery while reducing service costs by 11.8%.- Consistently secured high-value sales resulting in an average annual growth rate of 31.9%, a 257% total growth in revenue over five years.I decided to exit the business with the aim to seek new challenges, and to follow my passion in the health and fitness industry. Show less

Kitchen Refurbishment DivisionSecured a trainee surveyor role due to previous knowledge of the business gained through work experience while completing a construction course. Attended client sites to conduct detailed surveys for various projects, with initial quote production and sales wins. Progressed to managing projects end-to-end, carrying out risk assessments in compliance with health & safety regulations on-site. Recognised any complex problems affecting project delivery and… Show more Kitchen Refurbishment DivisionSecured a trainee surveyor role due to previous knowledge of the business gained through work experience while completing a construction course. Attended client sites to conduct detailed surveys for various projects, with initial quote production and sales wins. Progressed to managing projects end-to-end, carrying out risk assessments in compliance with health & safety regulations on-site. Recognised any complex problems affecting project delivery and implemented corrective action plans. Formulated project schedules and assigned trade teams.- Guaranteed an exceptional quality standard for each project and delivered within the agreed time scale and budgets.- Developed strong organisational and time-management skills through attention to detail.- Able to manage high workloads, often coordinating over 30 kitchen refurbishment projects across London. Show less

Adapted quickly within a customer-facing role and initially identified solutions to various problems within the store, partnering with the management team to recommend ideas for performance improvement. Captured customer requirements to place and collect orders, requiring efficient warehouse coordination and stocktaking. - Implemented a new process for customer onboarding by analysing customer data and identifying potential new trade account customers.- Drove the team to… Show more Adapted quickly within a customer-facing role and initially identified solutions to various problems within the store, partnering with the management team to recommend ideas for performance improvement. Captured customer requirements to place and collect orders, requiring efficient warehouse coordination and stocktaking. - Implemented a new process for customer onboarding by analysing customer data and identifying potential new trade account customers.- Drove the team to successfully convert existing and newly qualified plumbers/electricians into trade account customers to achieve targets.- Recognised by the Store Manager for excellent work ethic and received a nomination for the supervisor training programme.- Supervised incoming deliveries from acceptance to processing using initiative and knowledge of management processes.- Delivered training for new employees in a positive manner and streamlined workflow within the store to improve overall performance. Show less

Winning “Employee of the Month” within my first month of employment at Maplin, as voted by all store colleagues and management team for quick learning and great team working. At Maplin Electronics I was tasked with providing information about the products available for sale. I also work at the checkout desk and was often required to handle difficult customer complaints while staying well mannered. The role was very sales-target based, with my great understanding of computers and… Show more Winning “Employee of the Month” within my first month of employment at Maplin, as voted by all store colleagues and management team for quick learning and great team working. At Maplin Electronics I was tasked with providing information about the products available for sale. I also work at the checkout desk and was often required to handle difficult customer complaints while staying well mannered. The role was very sales-target based, with my great understanding of computers and technologies I was able to help customers resolve technical problems and increase sales through introducing them to new products. On occasions I had to receive stock delivery and process it into the system, replenish stock on the shop floor and locate products in the warehouse. I took on extra management tasks such as checking inventory for empty locations, checking discrepancy reports and implementing new planograms as I wanted to further challenge myself. Show less