Monica Vanegas Email & Phone Number

Houston, Texas, United States

● Assists with software and hardware concerns by assessing issues while supporting, developing and implementing solutions, which leads to a higher rate of production for team members● Manages up to ten employees, maintaining organization and adherence to protocol to ensure that the data recorded is accurate and up to company quality standards ● Resolves issues with excellent interpersonal communication skills through being an attentive listener and thoroughly understanding project… Show more ● Assists with software and hardware concerns by assessing issues while supporting, developing and implementing solutions, which leads to a higher rate of production for team members● Manages up to ten employees, maintaining organization and adherence to protocol to ensure that the data recorded is accurate and up to company quality standards ● Resolves issues with excellent interpersonal communication skills through being an attentive listener and thoroughly understanding project objectives● Compiles and documents team and project production actively throughout shift to ensure that employees are maintaining production while and contributing quality and accurate work● Screens incoming calls and directs customer to qualified employee to expedite work flow as well as bolster production Show less

● Records, organizes, sorts and checks input information against original source material providing information integrity● Ensures compliance with data management standards and adherence to standard documentation forms to guarantee successful project completion● Fosters building relationships and dependability amongst team and clients by leading in production as a result of providing accurate, high quality customer service over telephone and in person

Houston, Texas, United States

● Effectively managed data entry projects based on workload priorities and deadlines● Initialized relevant data entry software onto workstations● Facilitated software training and integration for other employees and providing technical group leadership that maximized performance and increased team efficiency

Oceanside, California, United States

● Telephonically and personally enhanced legal preparations by identifying requirements, arranging applicable documentation, and upholding strict timetables to ensure information was delivered on time● Developed and maintained excel spreadsheets with high level of detail and organization for tracking and analysis of office data such as discovery deadlines, litigation documents, and court dates